Assistant Service Advisor

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Full Time Associate H+H JDR, Papillion, NE, US

Salary Range: $20.00 To $25.00 Hourly

Hourly $20 to $25 per hour depending on experience.

Job Overview
- How You'll Contribute:

Do you have a passion for providing a Best-In-Class Customer experience? We are adding an Assistant Service Advisor to our Team at H+H Jeep Dodge RAM in Papillion!

The Assistant Service Advisor supports the Service Advisor team by providing administrative and Customer Service assistance throughout the vehicle Service process. This role is responsible for handling clerical duties, processing repair orders, submitting Warranty and Service Contract claims, communicating with Customers regarding vehicle status, and ensuring a positive Customer experience. The Assistant Service Advisor serves as a key liaison between Customers, Technicians, and Service Advisors to help maintain efficient Service Department operations.

Do you want to work for an employer who knows your value and encourages you to GROW in the company? This is an excellent opportunity to get your foot in the door and grow your career! Bring your talent to H+H Jeep Dodge RAM as a Service Advisor today!

• Partner with Service Advisors to support daily operations and deliver a Best-In-Class Customer Experience.
• Assist with Customer check-out, and other department needs.
• Build relationships with Customers by actively listening to their vehicle concerns and service needs.
• Complete vehicle walk-arounds with Customers to ensure clear communication and accurate documentation.
• Help coordinate the flow of vehicles on the Service Drive and throughout the shop.
• Process Repair Order (RO) submissions accurately and efficiently.
• Communicate vehicle status updates, maintenance recommendations, and repair information to Customers.
• Utilize industry-leading technology and digital tools to enhance the Customer experience.
• Enter and maintain accurate Customer and vehicle information in dealership systems.
• Complete Service Contract and Warranty claim submissions.
• Gain exposure to dealership operations while learning from experienced Service professionals.

Schedule:
Monday
- Friday 8am to 5pm with a rotating Saturday of 8am to 1pm

Qualifications
- What You Need to be Successful:

• High energy, partnered with a positive attitude.
• Strong Customer Service Skills.
• You have top-notch communication skills.
• Ability to operate both automatic, manual and electric vehicles.
• Ability to read, comprehend information, and perform calculations.
• Ability to bend, push, climb, lean, twist, reach, kneel, crouch, and perform other maneuvers associated with the position.
• Able to lift 50-100 lbs. throughout the day.
• Walk briskly up to 500 yards frequently throughout a shift.

About H+H Jeep Dodge RAM (JDR):

• Best Places to Work in Omaha.
• Host of the Annual All Mopar and All Jeep Show.
• Air-conditioned Service Shop.
• New State-of-the-Art Facility opened in 2020!
• Family-owned dealership.
• Built-in toolboxes for Technicians.
• Market leading compensation.
• Best In Class culture - focus on indicators, not results - yearly reviews - trained support staff.
• State of the art facilities and equipment, toolboxes and special tools provided.
• Benefits that are competitive with all companies with similar head counts. We evaluate every year and update to lead our market.

Contact:
For questions, please email TRuffinoup.

What We Offer
- Why You Want to Work With Us:

Our Mission:
We make the lives of our Clients and Associates better by providing a Best-in-Class experience for all.

Our Core Values:

• Thinking Big and Acting Small
• Obsessing Over Customer Experience
• Striving to be Better Today…