Senior Admin - Investment Operations

Title:

Senior Admin - Investment Operations

Location:

Douglas, IM

• Overall knowledge of the Investment Operations Department.
• Processing account opening, trade settlement, cash reconciliations, asset review, security set up, AML requests, monitoring standing data, dividends, corporate actions.
• Execute on behalf of Canada Life policyholders in line with Company service standards and the Canada Life Investment Governance Regulations.
• Ensure investment transactions and client instructions are executed in the market within the expected timescales.
• Ensure the timely settlement of all investment transactions and accurately administer external custodian accounts and custody records.
• Communicate with our customers and external counter parties to ensure all requirements are met.
• Accurately notify policyholders and their advisers of any changes to their investments and assist with the coordination of their responses and onward instruction to the market.
• Maintain technical knowledge to facilitate rotation within Investment Operations teams to ensure service levels are maintained.
• Care for our customers by providing a high quality of service that is accurate and within stated timescales.
• Support the Team Lead / Management Team by delivering training and coaching to team members.
• Provide a service to our customers in line with our Company values.

• Ensure that all investment activity and instructions are recorded, executed, settled and reconciled in a timely and accurate manner.
• Provide product and fund information, undertake tasks in response to customer requests, amend and maintain accurate company records, ensuring that legislative, customer and Company requirements and service standards are met.
• Ensure all internal and external communications demonstrate service excellence and keep our customers accurately informed.
• Deputise and represent the Team Leader, ensuring customer commitments are met and act as a positive role model within and outside of Investment Operations.
• Train, coach and mentor new and existing team members, taking ownership of training plans.
• Ensure internal controls and processes satisfy Canada Life Governance and regulatory requirements.
• Drive for results by continually reviewing and improving the department’s processes and procedures to maintain and, where appropriate, enhance service levels in line with Company policies, regulatory, professional and legal requirements.
• Maintain a high level of technical and specialist skills, enabling rotation into other teams as required to ensure service levels are maintained.
• Coordinate, contribute and represent Investment Operations in ad hoc projects, and liaise with other business areas across Canada Life and external counter parties as needed.

• Previous experience working with an Investments Department is beneficial, but not essential.
• Diligent and conscientious with excellent attention to detail.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Previous experience in training and coaching.
• “Can Do” proactive attitude.
• Ability to operate in a fast paced, dynamic environment and work under pressure.
• Intermediate knowledge and experience of MS Office.
• Minimum 5 A* - C / 9 – 4 Grade GCSEs (including English and Maths) or equivalent.
• CISI Introduction To Securities - desirable not mandatory.

• Competitive salary and comprehensive reward package including a generous pension and bonus scheme.
• Income protection, private medical insurance and life assurance.
• Regular personal and professional development opportunities.
• Flexible working arrangements, including part time where required.