Licensed Health Insurance Representative

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MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking a Licensed Health Insurance Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

• Provide information to customers about healthcare options and insurance policies.
• Help customers choose appropriate insurance policies.
• Engage with customers to understand requirements and provide solutions.
• Ensure all activities and advice comply with regulations and policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to inquiries regarding coverage, benefits, claims, and other questions.
• Maintain accurate customer information and documentation.
• Stay updated on insurance regulations, healthcare policies, and market trends.
• Promote insurance products and meet sales targets.
• Resolve customer concerns regarding policies.
• Collaborate with team members and departments.
• Participate in ongoing training to maintain licensure and improve skills.

• High school diploma or GED.
• Valid Healthcare Insurance License.
• Call center experience preferred.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Strong organizational and interpersonal skills.
• Flexible schedule, analytical, problem-solving skills, ability to multitask.
• Ability to work in a fast-paced environment.
• Dependable in completing assignments and attendance.

• Wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds.
• Two 21” monitors.
• Broadband Internet via DSL, Cable, or Fiber.
• No wireless connections allowed for accessing work systems.
• Own headset (specific models to be recommended).

Starting compensation based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth, paid training, and a casual work environment.

This role is largely sedentary, requiring sitting/standing for long periods, operating office equipment, and occasional movement. Must be authorized to work, willing to undergo background/security checks and drug screening. The company provides reasonable accommodations under ADA and promotes a diverse, inclusive environment.

MCI is a prominent BPO provider with multiple facilities across North America and internationally, recognized for rapid growth and industry-leading solutions in customer experience and digital transformation.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Sales and Business Development
• Industries: IT Services and IT Consulting

This job posting is active and not expired.