Help Desk​/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations.

You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.

Responsibilities:

- Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.

- Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.

- Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.

- Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.

- Support account administration and directory-related tasks, including routine work within Active Directory.

- Use service management and support platforms such as Connect Wise to document incidents, track progress, and communicate resolutions.

- Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.

- Address basic networking and connectivity issues and escalate more complex problems when necessary.

- Provide user support for business applications and operational tools, including environments that may involve Quick Books and remote support utilities. Requirements

- Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work.

- Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments.

- Hands-on ability to diagnose and resolve both hardware and software issues.

- Experience managing service desk tickets efficiently in a fast-paced support setting.

- Familiarity with Active Directory for user support and basic account administration.

- Strong communication skills with the ability to explain technical issues clearly and professionally.

- Experience with tools such as Connect Wise is preferred, and exposure to platforms like Ninja, IT Glue, or Screen Connect is a plus.

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