Client Integration Enablement Specialist; Clinical Informatics
Job in
Papillion, Sarpy County, Nebraska, 68046, USA
Listed on 2026-06-10
Listing for:
GRAIL
Full Time
position Listed on 2026-06-10
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Responsibilities Client Integration Enablement & Execution
- Serve as the primary client-facing integration lead
, guiding partners through onboarding, implementation, and activation. - Support integration discovery, requirements alignment, and workflow design discussions with the client and internal stakeholders.
- Drive successful deployment of integrations across multiple pathways, including:
- Point-to-point HL7 integrations
- Epic Aura integrations
- Athena Integrations
- Quest hub-and-spoke integrations
- Digital health and non-standard workflows
- Ensure alignment between client workflows and GRAIL capabilities to support scalable, compliant implementations.
- Internal planning and execution of future infrastructure enhancements to facilitate scalable integrations.
- Possesses knowledge in clinical workflows and EHR integration best practices.
- Validate and optimize ordering, result, billing, and operational workflows.
- Bridge the gap between clinical operations and technical implementation.
- Provide guidance on clinical decision support, patient identification, and workflow optimization strategies.
- Guide partners on integration architecture, including:
- HL7 (ORM/ORU), FHIR, and API-based integrations
- Hub-and-spoke vs. point-to-point models
- Data mapping and workflow configuration
- Support requirements definition, solution design, and integration specifications.
- Partner with internal software, product, and engineering teams to translate client needs into scalable solutions.
- Oversee User Acceptance Testing (UAT) and end-to-end workflow validation.
- Ensure integrations meet quality, performance, and operational standards prior to go-live.
- Support troubleshooting, issue resolution, education, and escalation management.
- Monitor post-launch performance and support issue resolution.
- Partner with Customer Service, Lab Operations, and Product teams to address workflow or integration gaps.
- Identify opportunities for scalability, standardization, and process improvement.
- Support training and provide SME support to commercial and field teams.
- Develop integration playbooks, best practices, and enablement materials.
- Support deal strategy and client conversations as a technical and workflow expert.
These responsibilities summarize the role’s primary responsibilities and are not an exhaustive list. They may change at the company’s discretion.
Required Qualifications- BS/BA with 2+ years or Master’s with 1+ years of experience in:
- Clinical informatics, healthcare IT, or EHR integrations
- Client-facing implementation or consulting roles
- Strong understanding of:
- Healthcare workflows (clinical, operational, billing)
- EHR systems (Epic, Athena, Cerner, etc.)
- Integration standards (HL7, FHIR, APIs)
- Experience leading client implementations and cross-functional projects.
- Ability to communicate complex technical concepts to non-technical stakeholders.
- Strong problem‑solving, organizational, and stakeholder management skills.
- Travel requirement of 10% as required.
- Experience with Epic (including Aura), Athena, Quest, or lab integrations.
- Epic certifications (Bridges, Beaker, Ambulatory, or related).
- Experience with diagnostic labs, oncology, or population health programs.
- Familiarity with clinical decision support (CDS) and patient engagement workflows.
- Client-facing leadership and consultative approach.
- Deep understanding of clinical and technical workflow intersection.
- Ability to operate in a high-growth, ambiguous environment.
- Strong cross-functional collaboration skills.
- Process-oriented mindset with focus on scalability and quality.
- Hours and days may vary depending on operational needs.
- Standing or sitting for long periods of time may be necessary.
- Travel requirement of 10% as required.
Expected full time annual base pay scale for this position is $77K - $95K. Actual base pay will consider skills, experience and location.
This role may be eligible for other forms of compensation, including an annual bonus and/or incentives, subject to…
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