ENSD Technician​/Field Operations Technician

Job Title:

ENSD Technician /Field Operations Technician Job Summary

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The ENSD Field Operations Technician (Band
1) is responsible for providing onsite technical support, installation, maintenance, troubleshooting, and repair services for IT infrastructure and end-user devices at customer locations. The technician will travel extensively to support field operations, ensuring timely resolution of hardware, software, and network-related issues while maintaining high customer satisfaction

• Perform installation, configuration, maintenance, and troubleshooting of desktop, laptop, printer, and peripheral devices
• Support hardware break/fix activities and component replacement
• Deploy and support Windows-based operating systems and standard enterprise applications
• Perform basic network troubleshooting, including connectivity issues, cabling, switches, and wireless devices
• Execute IMAC activities (Install, Move, Add, and Change requests)
• Provide onsite support for end users and customer environments
• Document incidents, service requests, and resolutions accurately within ticketing systems
• Adhere to established SLAs and operational procedures
• Coordinate with remote support teams and escalation groups when necessary
• Perform asset management and inventory tracking activities
• Follow safety, security, and compliance requirements while working at customer sites
• Travel to multiple customer locations as assigned

• High school diploma, GED, or equivalent
• 1–3 years of experience in desktop support, field services, or IT support roles
• Desktop and laptop hardware
• Printers and peripheral
• Basic networking concepts (TCP/IP, LAN/WAN, Wi-Fi)
• Familiarity with ticketing systems and service management processes
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Valid driver's license and ability to travel extensively

• Associate degree in Information Technology or related field
• Industry certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, Microsoft certification
• Previous field service or managed services experience

• Ability to lift and carry equipment up to 50 lbs (23 kg)
• Ability to stand, walk, bend, and work in various customer environments
• Ability to travel frequently by car and air

• Daily and weekly travel to customer locations
• Must be comfortable working across multiple sites