ENSD Technician​/Field Operations Technician in Papillion

Job Title

ENSD Technician /Field Operations Technician

Papillion, Nebraska

The ENSD Field Operations Technician (Band
1) is responsible for providing onsite technical support, installation, maintenance, troubleshooting, and repair services for IT infrastructure and end‑user devices at customer locations. The technician will travel extensively to support field operations, ensuring timely resolution of hardware, software, and network‑related issues while maintaining high customer satisfaction.

• Perform installation, configuration, maintenance, and troubleshooting of desktop, laptop, printer, and peripheral devices
• Support hardware break/fix activities and component replacement
• Deploy and support Windows‑based operating systems and standard enterprise applications
• Perform basic network troubleshooting, including connectivity issues, cabling, switches, and wireless devices
• Execute IMAC activities (Install, Move, Add, and Change requests)
• Provide onsite support for end users and customer environments
• Document incidents, service requests, and resolutions accurately within ticketing systems
• Adhere to established SLAs and operational procedures
• Coordinate with remote support teams and escalation groups when necessary
• Perform asset management and inventory tracking activities
• Follow safety, security, and compliance requirements while working at customer sites
• Travel to multiple customer locations as assigned

• High school diploma, GED, or equivalent
• 1–3 years of experience in desktop support, field services, or IT support roles
• Experience supporting Windows 10/11 environment
• Desktop and laptop hardware
• Printers and peripheral
• Basic networking concepts (TCP/IP, LAN/WAN, Wi‑Fi)
• Familiarity with ticketing systems and service management processes
• Strong troubleshooting and problem‑solving skills
• Excellent customer service and communication skills
• Ability to work independently with minimal supervision
• Valid driver’s license and ability to travel extensively

• Associate degree in Information Technology or related field
• Industry certifications such as CompTIA A+, CompTIA Network+, ITIL Foundation, and Microsoft certification
• Previous field service or managed services experience

• Ability to lift and carry equipment up to 50 lbs (23 kg)
• Ability to stand, walk, bend, and work in various customer environments
• Ability to travel frequently by car and air

• 100% travel required
• Daily and weekly travel to customer locations
• Must be comfortable working across multiple sites