Sr. Claims Specialist; General Liability

Zurich is seeking an individual interested in growing their claims career with our Commercial General Liability Team.

At Zurich North America Claims we acknowledge that work‑life balance and flexibility are a priority. The ZNA Claims hybrid work model emphasizes flexibility, allowing claims employees to conduct individual work in their preferred location, while facilitating in‑person connections and collaborative activities when meaningful and valuable. Occasional in‑office attendance may be required. The selected candidate should be able to report into one of the following North American Claims offices:
Omaha, NE;
Maitland, FL;
Gold River, CA;
Addison, TX;
Atlanta, GA;
Overland Park, KS;
New York, NY; or Schaumburg, IL.

As a General Liability Senior Claims Specialist, you will work with a team of claims professionals to handle multi‑party commercial line claims of moderate to high exposure and complexity within specific authority limits. You will be expected to collaborate and develop partnerships with internal and external points of contact—including customers, vendors, suppliers, and brokers—to provide a quality claims experience. You will learn and apply established protocols and industry best practices to resolve claims effectively and efficiently.

• Juris Doctor with 2+ years of experience in Claims and/or Litigation Management OR
• Bachelor’s Degree with 6+ years of experience in Claims and/or Litigation Management OR
• High School Diploma Equivalent with 8+ years of experience in Claims and/or Litigation Management OR
• Zurich Certified Insurance Apprentice with an Associate Degree and 6+ years of experience in Claims and/or Litigation Management OR
• Completion of Zurich Claims Training Program and 6+ years of experience in Claims and/or Litigation Management
• Must obtain and maintain required adjuster license(s)
• Proficiency in Microsoft Office
• Knowledge of insurance regulations, markets, and products

• 6+ years of experience in commercial general liability claims handling, including complex litigated and severity injury claims
• 6+ years of litigation management experience
• Ability to work independently
• Active adjuster’s license
• Strong relationship‑building skills and ability to collaborate across work groups
• Familiarity with claims adjustment process and vendor utilization
• Understanding of financial and actuarial/reserving concepts
• Negotiation strategies expertise
• Strong strategic thinking and negotiation skills
• Organizational and time‑management abilities
• Customer service experience
• Strong analytical, critical thinking, and problem‑solving skills
• Excellent verbal and written communication skills

The proposed salary range for this position is $75,800–$124,100, with short‑term incentive bonus eligibility set at 15%. You may also be eligible for bonuses and merit increases. We offer competitive pay and comprehensive benefits for employees and their families.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500.

Zurich North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Location(s):
Omaha, Addison, Atlanta, Gold River, Maitland, New York, Overland Park, Schaumburg.

Remote Working:
No

Schedule:

Full Time

Employment Sponsorship Offered:
No