Logistics Operations Lead

Infrastructure Business Operations Support (IBOS) is seeking an experienced Logistics Operations Lead to own New Product Introduction (NPI) and lab support across NORAM field logistics. This individual contributor role is the on-site owner of the "last mile" of introducing new hardware platforms — new server and GPU SKUs, rack designs, network switches, optics, and power equipment — into Meta's field logistics and distribution network across Meta-operated and third-party logistics (3PL) facilities.

The Logistics Operations Lead is the primary liaison between Hardware Engineering, field operations teams, and supply chain partners during product ramps — proving out receiving, staging, storage, kitting, and distribution flows for products that have never moved through the network before, then hardening and standardizing those flows for scale. This role anticipates the logistics implications of new products ahead of ramp, resolves material flow issues before they scale, and ensures every introduction leaves behind repeatable, compliant, site-ready processes.

In addition, this role serves as the IBOS NORAM field focal point for Meta Lab support — including infrastructure labs and network engineering labs — coordinating field logistics across the region's lab environments.

• New Product Introduction (NPI) execution
• Own field logistics readiness and execution for NPI — ensuring new hardware platforms (GPU trays, racks, servers, network switches, optics, power equipment) can be received, inspected, stored, kitted, and distributed reliably from day one of ramp
• Serve as the on-site logistics point of contact during first-article receipt, qualification builds, and pilot ramps
• Detect and resolve material flow, packaging, labeling, and handling issues before they scale
• Establish material handling, staging, and storage requirements for new products, including special handling (weight, ESD, thermal, HAZMAT, high-value/GPU security) considerations
• Process Standardization and Operations Excellence
• Define and document NPI receiving, inspection, storage, and distribution standard operating procedures (SOPs) and playbooks
• Drive standardization across sites once a product transitions from introduction to steady-state
• Design and run operational readiness reviews (ORRs) as gate checks before new-product field execution begins
• Drive after-action reviews (AARs) after each ramp, capturing lessons learned and feeding systematic process improvement
• Cross-Functional Leadership & Integration
• Partner with Hardware Engineering, DCE/Site Ops, ENS, DCC, and supplier/CM teams to translate new product requirements into executable field logistics plans
• Act as a liaison between XFN partners and the companies that make, ship, and deliver new products, building partnerships that drive automation and efficiency
• Drive alignment across NORAM field teams on new-product standards, tool adoption, and process improvements — without direct authority
• Partner with global operations teams to ensure NORAM NPI initiatives align with worldwide programs
• Operational Intelligence and Continuous Improvement
• Monitor demand signals — upcoming builds, new SKUs, capacity surges — and translate them into field logistics requirements ahead of ramp
• Track leading indicators of ramp health — predictive signals of emerging friction, not just lagging metrics
• Capture learnings and feed them back to hardware and supply chain partners to improve the next introduction
• Innovate, automate, standardize, and scale field operations to withstand fast, high-volume product ramps
• Compliance & Controls
• Ensure NPI processes meet Meta's stringent inventory management, SOX, physical security, data security, and financial compliance requirements
• Ensu…