Associate Director

Functional Title Associate Director, Guest Services & Event Operations

Department

Department Student Union

Salary Range

Salary Range $69,500

Pay Basis

Pay Basis Monthly

Position Status

Position Status Regular full-time

Location

Position End Date (if temporary)

Posting Open Date

Posting Open Date 09/22/2026

Posting Close Date

Posting Close Date 09/29/2026

Open Until Filled No

Desired Start Date

Desired Start Date 10/12/2026

Job Summary

The University of Texas at Dallas Student Union Associate Director of Guest Services and Event Operations serves as one of the leaders of a multi-layered, dynamic department. Reporting to the Director of the Student Union & Student Union Programs, the Associate Director will oversee the event planning of Student Union facilities totaling approximately 644,000 sq. Ft.

Minimum Education and Experience

Bachelor’s degree in a related field; 5-7 years related professional experience; or any equivalent combination of education and experience

Preferred Education and Experience

• Master’s degree in Student Affairs, Higher Education, or related field
• 4+ years professional experience in a higher education environment
• One to four years of direct event or conference oversight or planning

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

• Oversees the event planning and operations of Student Union facilities totaling approximately 644,000 sq. ft.
• Responsible for the organization, management, and stewardship of multiple departmental cost centers.
• Develops and coordinates facility and event policies across 7+ indoor and outdoor locations.
• Oversees the areas of Guest Services, Event Operations, and Meeting & Event Services.
• Provides strategic and operational leadership across the portfolio, ensuring departmental priorities are effectively organized, communicated, implemented, and evaluated.
• Leads the collaboration and coordination of Guest Services, Event Operations, and Meeting & Event Services to ensure consistent processes, communication, and customer service delivery across the department.
• Directly supervises the Assistant Director of Meeting & Event Services and the Assistant Director of Guest Services & Event Operations.
• Establishes and maintains clear expectations for staff performance, productivity, accountability, and follow-through, ensuring work is completed accurately, efficiently, and within established timelines.
• Ensures high-level performance and customer service delivery for all Student Union meetings and events.
• Ensures high job performance and accountability among more than 100 student employees.
• Promotes a culture of high performance, collaboration, organization, and continuous improvement across University Unions operations.
• Assists the Director as needed, including providing leadership, representing the department, and supporting operational and strategic decision-making.
• Provides strategic direction and oversight to ensure departmental priorities are translated into actionable plans, timelines, and measurable outcomes.
• Assists the Student Union Director with the development of regular and annual reports.
• Advises on the development and enhancement of new and existing departmental offerings, including services, amenities, and venues.
• Maintains communications and relationships with UT Dallas and DFW community partners on behalf of the University.
• Performs other duties as assigned.

Physical Demands and Working Conditions

While performing the…