Veterinary Receptionist

Overview

Company Description
At Urgent Pet Care, we know pets are family. When emergencies happen, our team is here to provide lifesaving care and compassionate support. Our Customer Service Representatives (CSRs) are the heart of that mission — the first smile, the first reassuring voice, and the steady hand helping families through stressful moments.

Your Day-To-Day May Include:

• Greeting clients with kindness and empathy, whether in person or on the phone.
• Helping worried pet parents check in quickly and smoothly.
• Keeping clients updated about their pets while they’re in our care.
• Managing records, payments, and paperwork with attention to detail.
• Working closely with our medical team to make sure communication is clear and timely.
• Offering support to families who may be scared, anxious, or overwhelmed.

Our CSRs offer friendly emotional support in a compassionate and discreet manner during times of need to our clients and must be comfortable with various medical outcomes.

• You’ll make a real difference every single day.
• Join a supportive, close-knit team that has each other’s backs.
• Learn and grow in the exciting world of veterinary emergency medicine.
• Competitive pay, benefits, and the chance to be part of something meaningful.

Physical/work environment notes: Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases. There are opportunities through virtual and hands-on training and continuing development.

We’re looking for:

• Experience in customer service (veterinary or medical background is a bonus, but not required as we’re happy to train the right person).
• Must be able to work evenings, weekends, and holidays, because emergencies don’t keep office hours.
• Someone who truly loves helping people and understands how much pets mean to their families.
• Strong communication and multitasking skills – you can stay calm and focused even when things get hectic.
• Highly organized and possess computer skills.
• Self-starter with the desire to continue to advance your knowledge and skillset.

• This position will have shifts at both of our locations
• 8455 S 73rd Plaza, Papillion, NE 68046
• 4257 S 144th St, Omaha, NE 68137

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation + Shift Differential Opportunities
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program
• Access to a CVA/CVT/CVPM Partnership through Penn Foster
• Career Development Opportunities
• Referral Bonus Program for most positions
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.)

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: