Member Specialist

Position Summary

Provide member service at the front end, including checkout, payment processing, and handling returns, refunds, and exchanges. Support members using self‑service technology and guide them on product selections. Maintain the checkout area and ensure it is safe and orderly. Keep the store entrance and exit areas clean, verify membership cards, and monitor for potential security concerns. Organize merchandise, zone the area, and assist members with product location and transport.

Conduct safety sweeps, report unsafe situations, and adhere to all company safety standards and emergency response procedures.

• Process member purchases, returns, refunds, and exchanges following company policies.
• Maintain checkout, entrance, and exit areas to uphold a safe shopping environment.
• Organize and arrange merchandise, identify shrink and damages, and zone the area.
• Perform safety sweeps, report unsafe situations, and follow emergency response protocols.
• Track paperwork, logs, and required documentation to ensure compliance with security and safety practices.
• Assist in training new Member Frontline Services associates on processes, technology, and new program rollouts.
• Create continuous learning opportunities and identify process improvement areas.
• Follow company policies, data, and resources; collaborate with managers, co‑workers, and customers to prioritize tasks and communicate progress.
• Apply the Open Door Policy and ethical standards in all business practices.

Respect the Individual:
Embrace differences and create an inclusive workplace that supports and connects associates.

Act with Integrity:
Hold oneself and others accountable, embrace self‑less behavior, and promote Walmart’s values toward a regenerative company.

Serve our Customers and Members:
Deliver results by putting the customer first and making informed decisions that balance short‑ and long‑term priorities.

Strive for Excellence:
Demonstrate curiosity, take calculated risks, use new technologies, and drive continuous improvements.

• Health benefits:
  
  medical, vision, and dental coverage.
• Financial benefits:
  
  401(k), stock purchase plan, company‑paid life insurance.
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting. PTO and/or PPTO can be used for vacation, sick leave, holidays, or other purposes. The amount depends on job classification and length of employment.
• Short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: a company‑paid education benefit program for full‑time and part‑time associates covering high‑school completion to bachelor’s degrees, English Language Learning, and short‑form certificates.

The hourly wage range for this position is $19.00 to $27.00. The actual hourly rate will equal or exceed the applicable minimum wage for the job location. Additional compensation in the form of premiums may be paid ranging from $0.35 per hour to $3.00 per hour, depending on schedule, facility, season, or specific work performed. Multiple premiums may apply if criteria are met.

Retail experience including operating front end equipment (e.g., cash register) and working with mobile retail applications.

None listed.

Primary location: 9851 S. 71ST PLAZA, PAPILLION, NE 68133‑0000, United States.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.