O​/N Merchandising Lead

Position Summary...

What you’ll do includes providing member service by acknowledging the member, identifying member needs, guiding and supporting members regarding self‑service technology, assisting with purchasing decisions, locating merchandise, resolving member issues, and promoting the company’s products and services.

Assist management with the supervision of associates in the assigned area of responsibility by assigning duties, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance so member complaints and issues are resolved according to company guidelines.

Receive and stock supplies and merchandise from distribution centers and vendors, organize and maintain the sales floor using equipment, merchandising techniques, and completing required paperwork, logs, and other documentation according to company policies.

Maintain safety of the facility by conducting safety sweeps, following forklift spotting and handling procedures, disposing of hazardous materials, adhering to steel standard guidelines, and reporting unsafe situations to management.

Ensure maintenance and presentation of the sales floor and merchandise in accordance with company policies by handling claims and returns, zoning the area, stocking, arranging, and organizing merchandise, setting up displays, removing damaged goods, pricing merchandise, identifying shrink and damages, and securing fragile or high‑shrink items.

Monitor food and merchandise quality by ensuring product rotation, code dating, product recalls, and sanitation standards are followed, and by stocking, zoning, and cleaning all departments.

Lead and participate in teams by sharing resources, information, and tools; determining customer needs and business priorities; coordinating and executing work assignments; providing advice, feedback, and support to ensure timelines and work quality are achieved; and modeling how to adapt to change or new challenges.

Oversee the picking and staging of club pick‑up orders throughout the day, ensuring products are selected and staged according to company policy and procedures.

Develop, communicate, and implement processes and practices to meet business needs through collaboration with managers, co‑workers, customers, and other partners; analyze and apply information from multiple sources; monitor progress and results; and identify and address improvement opportunities.

Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in business processes; implementing related action plans; using the Open Door Policy; and assisting management with correcting ethical and compliance issues.

• Merchandising
• Customer Service
• Supervision
• Communication
• Ethical Standards and Conduct
• Retail Operations

Respect the Individual: Embraces differences; creates a workplace where associates feel seen, supported, and connected through a culture of belonging; helps attract the best talent.

Respect the Individual: Works as a team; builds strong and trusting relationships; communicates with impact, energy, and positivity.

Respect the Individual: Strengthens the team by helping, developing, and mentoring others; recognizes contributions and accomplishments.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; holds oneself and others accountable.

Act with Integrity: Acts in a selfless manner and is consistently humble, self‑aware, honest, fair, and transparent.

Serve our Customers and Members: Delivers results while putting the customer first.

Serve our Customers and Members: Makes decisions based on reliable information; balances short‑ and long‑term priorities; considers how own work impacts the team’s ability to deliver on our purpose for all stakeholders.

Strive for Excellence: Displays curiosity and a desire to learn; takes calculated risks; demonstrates courage and resilience.

Strive for Excellence: Drives continuous improvements; is open to and uses new technologies and skills; supports others through change.

At Sam’s…