Enhanced Advocate; On-Call - Domestic Abuse​/Sexual Assault

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives. Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce, and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team oriented environment, then Heartland Family Service is the agency for you.

Enhanced Advocates provide crisis intervention, safety planning, referrals, and information about the criminal justice system.

$20 per weekday, $30 per weekends, and $17 per hour when responding while on call.

on-call 5:00 p.m. to 8:00 a.m. evenings, and 8:00 a.m. to 8:00 p.m. on holidays and weekends. Willing to cover at least one weekend per month and two calendar holidays per year.

• Knowledge of the Criminal Justice System, Social Work, and Domestic Violence, preferred but not necessary.
• Valid driver’s license, acceptable driver’s license.
• Bilingual skills preferred.

• Respond to hospitals or law enforcement agencies to provide face to face crisis intervention and support to survivors of sexual and domestic assault.
• Maintain availability at all times while on call.
• Must be able to be on site within 30 minutes of a call.
• Demonstrate & maintain total confidentiality at all times, i.e. conversations, files, and cell phone calls.
• Provide appropriate referrals and follow up on cases as needed.
• Complete initial 8 hours of training within two weeks of hire.
• Attend quarterly meetings
• Cover two major holidays per calendar year:
  • New Year's Day
  • Easter
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Friday after Thanksgiving
  • Christmas Eve
  • Christmas Day
  • New Year's Eve
• Cooperates and collaborates with program staff, volunteers, visitors to the agency and, the community at large.
• Demonstrates a high degree of crisis intervention skills while working with a diverse clientele.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, agency staff and community at large.
• Is dependable and punctual regarding scheduling.
• Abides by all specific program and agency policy and procedures.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and media.
• Good communication skills both written and verbal
• Creates, maintains, and shares as appropriate a dynamic self-care plan.
• Strives to make connections between the agency and the larger community whenever possible to contribute to the agency's ongoing fundraising and friend-raising efforts.
• Essential functions of this job to be performed on company physical work site.
• Performs other program duties as assigned.