Assistant Housekeeping Manager

Yearly

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.

Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel

An authentic Arizona experience awaits at the Kimpton Miralina Resort, where 40 lush acres and 50,000 square feet of flexible event space provide a perfect, palm-lined retreat for family getaways, business meetings and milestone celebrations. Five pools, a full-service salon and day spa, and nearby championship golf set the stage for memorable experiences framed by elegant Spanish Mission-inspired architecture, fragrant gardens filled with desert flowers, and stunning views of Camelback and Mummy Mountain.

The Assistant Housekeeping Manager is responsible for ensuring the operation of the Housekeeping Department in an attentive, friendly, efficient and courteous manner, providing all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels.

Maintain a warm and friendly demeanor at all times.

Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

Motivate, coach, counsel and discipline all Housekeeping personnel according to Highgate Hotel SOPs.

Ensure compliance with Standard of the Week training, using the Steps to Effective Training according to Highgate Hotel standards.

Maintain a regularly scheduled cleaning program (i.e., floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.

Assist in maintaining and controlling all housekeeping equipment.

Assist in ensuring compliance with all corporate Risk Management standards (MSDS, Haz Comm, etc.).

Ensure that large guestroom turns are managed efficiently.

Ensure consistency with departmental opening and closing procedures.

Prepare and conduct Housekeeping interviews as required and follow hiring procedures according to Highgate Hotel SOPs.

Develop employee morale and ensure training of Housekeeping personnel.

Inspect rooms daily and ensure that some rooms are inspected with supervisors on a daily basis.

Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.

Ensure that public areas, guest rooms, and back-of-house areas are cleaned to Highgate Hotel standards.

Assist in maintaining required pars of all Housekeeping and Laundry supplies by ordering needed supplies and amenities on a monthly or quarterly basis.

Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.

Ensure guest…