Aftersales Parts Manager

Aftersales Parts Manager

Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people – and they are possible thanks to people like you.

If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers.

Job Purpose:

We are seeking a high-impact Aftersales Parts Manager to partner with our dealer network and drive profitable growth across parts and service operations. In this role, you will act as a trusted advisor to Case IH and New Holland Agriculture dealers, delivering strategic consulting, actionable business plans, and hands-on support to improve dealer performance, customer satisfaction, and market share. This is a field-based role focused on execution, influence, and measurable results.

Key Responsibilities:

• Dealer Performance & Growth:
  Conduct comprehensive dealer parts and service assessments; develop and execute action plans tied to measurable outcomes. Drive dealer sales performance aligned to CNH aftersales targets and growth plans. Identify and unlock incremental parts revenue opportunities across the territory. Lead territory-level parts business planning with a focus on market share expansion.
• Business Planning, Analytics & Reporting:
  Lead regional business planning, forecasting, and opportunity identification. Utilize data and reporting tools (e.g., Power BI, Salesforce, dealer financials) to drive decisions. Identify trends, risks, and growth opportunities; deploy structured countermeasures. Provide actionable insights and reporting to dealers.
• Aftersales Strategy & Execution:
  Implement CNH parts and service marketing programs to increase retail penetration. Promote integrated solutions across parts and service to grow total dealership revenue. Influence dealer adoption of best practices to achieve 100% absorption through parts and service. Promote a culture of continuous improvement using RCPS/RCCM (Root Cause Problem Solving and Countermeasures) methodology. Ensure consistent delivery of training, tools, and processes that elevate dealer capability.
• Dealer Development & Relationship Management:
  Build strong relationships with dealer leadership and key customer accounts. Increase dealer capability through targeted coaching, training, and performance management. Improve customer satisfaction (NPS/CSI) through structured initiatives and best practice deployment.
• Training & Enablement:
  Deliver training programs, workshops, and seminars to improve utilization of CNH parts programs. Support dealers in adopting tools, processes, and reporting that drive operational excellence.
• Market Intelligence & Reporting:
  Gather competitive insights and market trends to inform corporate strategy. Provide actionable feedback and reporting to internal stakeholders.

Experience

Required Qualifications:

Education & Experience (one of the following):
Bachelor's degree + 3+ years in sales, business development, or project management. Associate's degree + 6+ years of relevant experience. High School diploma/GED + 8+ years of relevant experience.

Required Experience:

Minimum 2+ years in dealership operations (parts, service, or aftersales). Strong understanding of agricultural equipment dealer business models.

Skills & Capabilities:
Proven ability to influence without authority and drive dealer accountability. Strong business acumen (financials, absorption, margin, inventory turns). Experience building and executing territory business plans. Excellent communication, coaching, and relationship management skills. Ability to travel extensively (~70%).

Pay Transparency:
The annual salary for this role is $86,625 - $132,825 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) For roles open across multiple locations, the salary range indicated refers to the primary location. If a different location is considered, the applicable salary range will be communicated to candidates prior to the first interview.

What We Offer:

We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the…