Assistant General Manager

Overview

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you’ll lead a store team, develop sales specialists, drive sales targets to financials and store merchandising, and create an outstanding in-store experience that reinforces our brand and solutions.

Are you driven in a competitive environment and enjoy helping others grow? If you love developing a team and delivering results, Victra is for you.

#Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

• Lead your team by resolving customer issues and assisting with customer transactions.
• Follow direction from the store leader on day-to-day operations.
• Set and share daily/weekly/monthly goals with the sales team.
• Provide training and mentoring to deliver an outstanding customer experience by managing customer flow and store traffic.
• Identify selling skill gaps and develop plans to help the team meet and exceed sales metrics and quota assignments.
• Run store operations – analyze staffing needs, report financial and sales data, handle cash, ensure compliance, and open trouble tickets with Facilities/Network/IT as needed for store uptime and functionality.
• Monitor inventory, restock shelves, maintain device security, and ensure store cleanliness.
• Lead store merchandising and planogram compliance per company expectations.
• Complete opening and closing activities.
• Collaborate to attain store targets daily/weekly/monthly.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Benefits subject to plan terms and conditions.

From a fun work environment to an inclusive culture to amazing benefits, VNation is about being part of a team that invests in you. to learn more!

We are proud that our Assistant General Managers make a national average annual salary of $43,000 to $67,000, combining a base hourly rate of $18.90 plus uncapped commission.

You thrive in a sales environment and enjoy developing and motivating a team. You set high goals and motivate others to achieve them. You’re open to new ideas, relate well to diverse people, and focus on helping others perform at their best.

• Background in customer service within retail, restaurant, or wireless industry preferred
• 1-2 years of experience in a Customer Service or leadership role
• Management experience in a commissions-based sales environment
• Proven track record of achieving challenging team and individual sales goals
• Ability to balance multiple priorities in a multifaceted environment
• Set goals, evaluate performance, and develop a high performing team
• Basic interview skills and enhanced staffing knowledge
• High school diploma or GED
• One or more years of customer service, preferably in a retail or sales environment
• Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods
• At least 18 years of age
• Legally authorized to work in the United States

• Ability to lift ten pounds
• Ability to stand for long periods of time

All Assistant General Managers must attend and complete a 4-day New Hire University (NHU) training within 2 weeks of start date. Dual General Managers must complete a 3-day General Manager University (SMU) training within 30 days of NHU. Training includes online and computer-based components.

Pre-hire assessment required. If selected to move forward, a recruiter or hiring manager will contact you with more details.

We are proud to be an equal opportunity employer and celebrate employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.