Coordinator, Business Operations I – WorldMark Las Vegas Tropicana

Job Summary

Accountable for performing all facets of the operations department to include tour reception, gifting and contracts in accordance with T+L Standard Operating Procedures. Promote a professional atmosphere for our guests, Sales & Marketing staff.

• Greet and qualify touring guests.
• Collect and validate all guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)
• Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)
• Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)
• Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports.
• Prepare and balance cash, down payments, site statistics for Contract Department. (20% time)
• File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards. (5% time)
• Prepare Timeshare Sales Contracts for Sales Department and Property Owners.
• Assist Administrative Supervisor in support of Sales Staff and preparation and maintenance of legal documents. (20% time)
• Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams. (10% time)
• Perform other duties as needed.

No travel required.

• Education: High School Diploma (Experience equivalent to the education requirement may be accepted in lieu of the education requirement.)
• Knowledge and
  
  Skills:
  
  Computer Skills Required. Proficient in the use of the Central Reservation System (CRS) or EPNY (preferable).
• Technical
  
  Skills:
  
  Proficient in Microsoft Word, Microsoft Outlook, Microsoft Excel.
• Job
  
  Experience:
  
  One year of general office experience; one year of customer service experience.
• Complexity Level of decision making authority: Coordinator may be required to make limited operational decisions when resolving owner issues or objections.
• Level of autonomy: Coordinator’s daily work will be verified daily, weekly, and monthly to ensure accuracy and validation of all tour, gifting and contractual paperwork.
• Impact of incumbent's decisions on the organization: Coordinator’s decisions may cause commission delays, site revenue recognition delays, and delays in contract securitization, cost per tour and marketing payroll inaccuracies.
• Supervisory Responsibility: None.
• Scope/Financial Responsibility: Coordinator is accountable to meet WCF Scorecard metrics, Accounting Deliverables, maintain Cost of Sales, Product Yield Management, and ensure adherence to T+L Standard Operating Procedures to secure the company’s assets.

• Medical, Dental, Vision.
• Flexible spending accounts.
• Life and accident coverage.
• Disability.
• Paid time off, parental leave, and holidays (subject to engagement level and location). (
  
  Note:
  
  temporary and/or seasonal associates are ineligible for paid time off.)
• Wish day paid time to volunteer at an approved organization of your choice.
• 401(k) with employer match (subject to eligibility requirements, including tenure).
• Legal and identity theft plan.
• Voluntary income protection benefits.
• Wellness program (subject to provider availability).
• Employee Assistance Program.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.