Customer Service Agent

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Manual Labor 006 Las Vegas, Las Vegas, NV, US

5 days ago Requisition

Salary: $14.00 Annually

Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer

service and communication skills. Ensure the safety of property and people.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

functions.

• 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning

  and assignment for the day.

• 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring

  that all security procedures are met. Agent will take passenger through customs and baggage claim to

  the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call

  supervisor and return wheelchair to its initial position.

• 3. Provide security at different areas (only in the stations where the services are provided).

• 1. Checkpoint
  - Greeting passengers as they form a line, check each passenger’s boarding pass,

  ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and

  ensuring that the gate is correct. Agent must also check that each passenger is carrying the

  appropriate amount of baggage per the airline. Agent must ensure that any airport employee

  passing the checkpoint must show a valid .

• 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by

  a contracted company, not the employee). Employees must ensure that all bags are accounted

  for.

• 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their

  employee  stand by the door of the airplane and constantly watch both doors to ensure

  that no person without a valid airport s the jet bridge or airplane. Employee will also

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  count each cleaner and scan them with the security wand. Employee will fill out a form detailing

  the cleaner count, arrival time of airplane and airplane pushback time.

• 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag

  room, counting each bag as they are placed onto the airplane. Agent must ensure that there are

  no questionable items placed onto the airplane, and that all bags are accounted for. Agents

  must also ensure that no person (besides ramp workers) are allowed past the airplane

• 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service

  agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage

  belt. Will make sure no bags are left behind at the counter.

• 5. Prevents losses and damage by reporting irregularities

• 1. Teamwork Orientation

• 2. Stress Management

• 3. Ethical Conduct

• 4. Good Communication

• 5. Customer Service

This position has no supervisory responsibilities.

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces

(tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties.

The employee occasionally lift and/or move up to 70 pounds.

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with

different shifts (service provided…