Gallery Host​/Night Auditor

Position

Gallery Host – Hyatt Place Las Vegas, Silverton Village, Las Vegas, NV 89139

At Hyatt Place Las Vegas in the Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. The Gallery Host will greet guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner. Process guest registrations, maintain the property management system with the most up-to-date information, and quickly and accurately enter guest information.

Provide quick and efficient check‑in and check‑out experiences for guests. Greet each and every guest with a smile, however busy and whatever time of day.

• Handle all duties according to hotel policies and procedures.
• Be knowledgeable about daily hotel operations, check log books and bulletin boards, and stay up to date with all changes, new procedures and events.
• Receive daily briefing about extraordinary events to effectively deal with all foreseen situations.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Know guest rooms, locations, amenities, features and all other services offered by the hotel.
• Follow all cash handling and banking procedures to check out customers efficiently.
• Operate property management software to complete all tasks, including taking same‑day reservations.
• Perform guest registration and room assignment and accommodate special requests of all guests.
• Know brand Rewards and other frequent traveler programs.
• Answer the phones according to the standards of proper etiquette and as quickly as possible, within 3 rings.
• Handle mail and messages properly and confidentially.
• Keep the front desk and back office area clean at all times, including cleaning computer equipment.
• Assist guests with problems and questions, ensuring all guest problems are resolved to their satisfaction.
• Study emergency procedures and know how to act on them.
• Use systems passwords with discretion; log off the terminal when leaving the area.
• Know the city, local area and attractions to provide guests with requested information.
• Ensure proper credit when checking out guests and provide the guests with a $0 balance invoice.
• Bank out at the end of the shift by following the blind drop procedures strictly; keep cash banks locked.
• Report any unusual occurrences or requests to the manager.
• Represent the company and hotel brand professionally at all times.
• Maintain discipline, stand alert and tall at the front desk and greet guests immediately.
• Familiarize with the AM, PM and overnight daily checklists to ensure smooth daily operations; cross‑train in other department areas as needed.
• Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, supporting the team to reach common goals.
• Adhere to all quality assurance expectations and standards.
• Identify and correct unsafe work procedures or conditions and report to management immediately.
• Thank guests with genuine appreciation and provide a fond farewell.
• Address guests’ service needs in a professional, positive, and timely manner; anticipate guests’ service needs, asking questions if necessary.
• Engage guests in conversation regarding their stay, property services and area attractions/offerings.
• Provide assistance to individuals with disabilities within guidelines.
• Assist fellow team members to ensure proper coverage and friendly guest service.
• Count bank at end of shift, complete cashier reports, resolve discrepancies, drop off receipts, and secure bank.
• Multi‑task within Front Desk, Starbucks area, Food and Beverage simultaneously.
• Notify management of maintenance repair issues.
• Report any unusual occurrences or requests to the manager.
• Report to work when scheduled, on time, in proper and clean uniform, including name tag.
• Maintain appearance and grooming standards as per policy.