Hotel Operations Manager - Cosmopolitan

Location:

Las Vegas, Nevada

THE SHOW comes alive at MGM Resorts International

At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. If you are enthusiastic about being a team player in one of the most fascinating industries in the world, this is your chance to make an impact.

As a Hotel Operations Manager, you'll partner with the Resort Operations Manager to lead and inspire the Front Desk & Guest Services team, bringing the MGM brand to life every day. You will guide the hotel management team to achieve operational and financial goals, from managing labor resources to driving overall performance. The role focuses on creating seamless operations and delivering an outstanding guest experience that reflects MGM Resorts' world-class service standards.

• Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company's service standards.
• Participates with interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

• Must be a minimum of 21 years of age
• 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment
• Technical knowledge and experience with Opera preferred

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community