Area Supervisor

General Purpose

The Area Supervisor is a member of Store Leadership responsible for a specific area of the store and for overall store operations when acting as Manager on Duty. Duties include opening and closing the store, supervising associates, maintaining a friendly shopping environment, ensuring proper merchandise presentation, and executing company operational processes.

• Maintain a high level of awareness on the sales floor to create a safe, secure shopping environment.
• Immediately correct or report unsafe conditions or practices.
• Control building entry/exit, monitor security devices, and test fire alarm systems.
• Respond to after‑hours alarms when requested.
• Lead Customer safety procedures, including accident prevention and emergency protocols.

• Treat all customers, associates, and leaders with respect and professionalism.
• Demonstrate courtesy, friendliness, and professionalism at all times.
• Support company dress code policies and ensure associates comply.
• Maintain a clean, well‑maintained store appearance and clear egress.

• Ensure recovery, sizing, and markdowns meet company standards.
• Process merchandise with urgency and complete receipt of all non‑merchandise deliveries.
• Maintain cleanliness and organization of stockrooms.
• Assist in placing merchandise on the sales floor and ensure back‑stock is secured.
• Account for signage, inventory, and loss prevention on the floor.
• Conduct package inspections and maintain Public View Monitor systems.

• Maintain presence on the sales floor to deter loss and engage customers and associates.
• Safeguard confidential and financial information.
• Conduct regular inspections and maintain public view monitor software.
• Execute all company best practices to maximize productivity.

• Ensure associates execute front‑end standards and manage the line to minimize wait times.
• Train and coach associates on registers, shortage controls, and front‑end procedures.
• Manage break schedules, equipment, and supplies.
• Confirm go‑backs are expedited, scanned, secured, and ticketed.
• Teach “Scan and Bag” best practices.

• Maintain cleanliness and auditing of fitting room tags.
• Ensure go‑back compliance and proper cataloging of returned merchandise.

• Conduct cash pulls, bank deposits, and manage refund approvals.
• Handle payroll administration, including punch edits and scheduling compliance.
• Perform other duties as assigned by Store Manager.

• Manage work processes effectively.
• Plan, align, and prioritize tasks.
• Develop talent and collaborate with teams.
• Lead by example and communicate effectively.
• Ensure accountability and execution.

• Excellent verbal communication skills; fluency in English.
• Prior customer service and supervisory experience preferred.
• Familiarity with point‑of‑sale equipment and applications.
• Ability to perform basic mathematical calculations.
• Availability to work evenings and weekends.
• Physical ability to stand, walk, lift, and use store equipment up to 25 lbs.
• Additional physical requirements for stockroom shifts include lifting up to 20 lbs.

Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We are committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.