Intensive Case Manager

Mission Statement

We serve with care. Assisting families and individuals throughout Southern Nevada to overcome barriers and attain self-sufficiency through direct services, training and referral to community resources. Ending homelessness on youth, one family, one individual at a time.

• 15 paid Holidays
• Birthday Holiday
• Paid sick and vacation time
• 403B
• 90% of the employee-only premium is paid for Medical, Dental, Vision, and Life Insurance
• Employee Assistance Program (EAP)

Hours: Monday - Thursday

Status: Full-Time – Non-Exempt

Reports to: Adult Housing Programs (AHP) Supervisor

The Help them Home Intensive Case Manager (ICM) provides permanent supportive housing to chronically unhoused adults without children (AWOC) and families. Support participants in overcoming challenges and building a pathway to a better quality of life, foster self-sufficiency, and stability.

The Help them Home Intensive Case Manager (ICM) reporting to AHP Supervisor will be responsible for providing direct intensive case management services to chronically unhoused adults, families, and youth.

• Conduct initial interview/intake, and client needs assessments
• Provide case management and supportive services to clients moving into long-term housing, to promote transition from homelessness to residential stability
• Create individualized case plans with each adult member of the household, based on the client's needs, to achieve self-sufficiency
• Review the client's treatment plan monthly, update the client's case plan, and track outcomes
• Connect clients with wrap‑around services through other programs offered at HELP, including Workforce Services Job Readiness Workshops, Energy Assistance Program, holiday programs, etc.
• Connect clients with mainstream programs, including but not limited to, Medicare, and SSI/SSDI
• Provide clients with referrals and resources for other social services and partner agencies
• Must be able to communicate effectively with individuals from a variety of social, cultural, and economic backgrounds
• Meet with clients monthly and complete income calculations and rent requests before the 1st of the following month
• Conduct weekly/semi‑monthly home visits
• Provide transportation to clients to ensure that all appointments are kept
• Enter case notes in true‑time data (daily) into HMIS, reflecting activities of the client's progress
• Always maintain audit‑ready files. (Random audit checks are regularly performed)
• Maintain clear boundaries with all clients and providers
• Must never allow your or the organization's ethical standards to be compromised
• Facilitate Life Skills Training sessions for clients on‑site 2‑3 times per quarter
• Attend meetings and trainings, as required
• All other job‑related duties as assigned by management for needs of the business

• Knowledge of local social service agencies and programs, as they pertain to the local unhoused population
• Knowledge of applicable statutes, ordinances, and codes
• Knowledge of social service work, and interviewing/referral techniques
• Experience and understanding of homeless issues
• Understand and follow complex instructions and procedures.
• Analyze situations accurately and adopt an effective course of action
• Communicate effectively with persons from a variety of social, cultural, and economic backgrounds, and possess a demonstrated understanding of and sensitivity to culturally diverse populations
• Effective written, verbal, and listening skills.
• Independently initiates and responds to correspondence
• Ability to maintain order and exercise appropriate judgment in crisis situations.
• Is flexible and can quickly adjust to shifting priorities
• Establish and maintain cooperative working relationships with clients, fellow employees, other agencies, and the general public
• Organize work schedule and budget time
• Understand and follow all agency policies and procedures
• General computer knowledge, and the ability to use Microsoft Office software
• Ability to work flexible hours, as required by the client caseload
• Ability to perform accurate mathematical equations, calculate client's rent and utility costs and request funding to pay those bills

• Proof of High School Graduation or GED
• Active Nevada Driver's License with clean MVR
• 2 years' experience with data entry, compliance, or related field
• Previous experience working with unhoused population

• Bachelor's Degree in Social Work or related field