Flowerbuyer Customer Service Representative

Flowerbuyer Customer Service Representative

Full‑time. As a Flowerbuyer Customer Service Representative, you play an essential role in ensuring customer satisfaction and business growth by providing solution‑based customer service. You will become an expert navigating the Flowerbuyer website, the product line, and shipping methods used to send florists their stock orders.

• Answer inbound calls from customers, providing order support and first‑call resolution while working within company guidelines.
• Become completely familiar with the Flowerbuyer Floral Auction site.
• Provide training to new and existing florists on their Flowerbuyer account page and ensure they fully understand their resources and tools.
• Partner with other teams to execute outbound call lists as needed.
• Achieve key performance indicators, productivity standards, and call‑quality performance while adhering to schedule.
• Handle escalated customer issues with Supervisor support.
• Additional duties and responsibilities as assigned.

• Excellent communication and interpersonal skills.
• Ability to multi‑task.
• Self‑motivated and driven, with the ability to work with minimal direction.
• Capacity to manage and support change.
• Telecommunication experience is an asset.
• Additional hours and attendance may be required for key floral holidays (Valentine’s Day & Mother’s Day).

• Thriving Wellness Community: Access to top‑notch medical coverage, comprehensive vision and dental plans, and a 401(k) with match eligibility, plus 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits and fitness reimbursements, and a library of on‑demand fitness videos.
• Career Advancement Opportunities: Clear paths for career progression and internal mobility across diverse family brands and business units.
• Focused Learning and Development: Leadership and managerial education, webinars, e‑learning courses.
• Empowering Mentorship Program: Company‑wide mentorship program for goals and career growth.
• Continuous Improvement Training: Training to implement concepts that drive positive change.
• Building a Healthy Society: Focus on social determinants of healthy society—quality education, medical care, economic mobility, healthy environment.
• Giving Back to the Community: Allocate company‑provided funds to up to three charities and join community service projects.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.