Director, Specialty Operations

Remote

Full time

R12778

This position will be responsible for Specialty Operations  position will report to the Executive Director, Channel Strategy and Fulfillment.

We are seeking a highly skilled and motivated Director of Specialty Operations to lead and oversee the operations for the launch of a new, ultra-orphan, specialty product. This role will be pivotal in building, optimizing, and managing all aspects of a highly integrated specialty operations model, while ensuring alignment with the product’s brand strategy. The Director will collaborate closely with cross-functional teams, including Brand Marketing and Access Strategy, Data & Analytics, Sales, Patient Access, Key Account Management, Medical Affairs, and Regulatory, to integrate pharmacy operations seamlessly into the broader product launch strategy.

• Lead the development and execution of operational strategies for the launch of a new specialty product which will include specialty distribution, hub capabilities and pharmacy services, ensuring alignment with overall business objectives and product goals.
• Develop a comprehensive specialty operations strategy, including processes for product distribution, buy-n-bill, dispensing, patient support programs, reimbursement, and logistics, to ensure a successful product launch.
• Act as the primary point of contact for all specialty model considerations during the launch phase, providing guidance to internal and external stakeholders.
• Support site-of-care coordination strategies that enable scalable therapy delivery, reimbursement readiness, and efficient operational execution.
• Lead operational planning related to medical benefit reimbursement, coding transitions, provider reimbursement readiness, and long‑term reimbursement sustainability across institutional settings.
• Develop operational strategies that support longitudinal patient continuity as patients transition across payer types, care settings, and increasing disease complexity over time.
• Establish governance structures and escalation pathways across specialty pharmacy, specialty distribution, HUB services, institutional providers, and internal stakeholders to ensure aligned operational execution and patient visibility.

• Partner closely with Brand Marketing and Access Strategy to align marketing initiatives with specialty model considerations/operations, ensuring that the distributor/pharmacy component supports and enhances the overall product positioning and launch plans.
• Collaborate with Marketing and Patient Access teams to drive customer-centric programs and initiatives, such as educational materials, patient support, and engagement strategies.
• Work with Sales, Medical Affairs, Market Access, and Account Management teams to ensure smooth integration of pharmacy operations into product launch activities and delivery workflows.
• Partner cross-functionally with Legal, Compliance, Government Pricing, Finance, and Market Access to ensure operational support models align with applicable reimbursement, pricing, and compliance requirements.
• Partner with institutional providers and Centers of Excellence to support operational readiness, procurement coordination, reimbursement workflows, and treatment continuity across varying site-of-care models.

• Oversee the day-to-day operations of the specialty distribution network, ensuring compliance with regulations, industry standards, and best practices.
• Implement effective workflows for order processing, patient enrollment, care coordination, patient services and drug distribution to ensure high-quality, efficient service…