POS Support Technician

Responsibilities

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

Experience: Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.

Knowledge: Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.

Education: High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.

• Access to top‑note medical coverage, comprehensive vision and dental plans, and a 401(k) match.
• 24/7 online physician consultations, virtual mental health resources, life coaching, employee community groups, cash rewards for healthy habits, fitness reimbursements, and a library of on‑demand fitness videos.
• Career advancement opportunities with clear progression paths and internal mobility.
• Focused learning and development resources, including leadership training, webinars, and eLearning.
• Mentorship program connecting employees.
• Continuous improvement training.
• Community giving: allocate company‑provided funds to chosen charities and participate in community service projects.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law.