Bilingual Spanish POS Support Technician

Job Description

• Assist and troubleshoot Teleflora Florists in support of various application software packages, PC operating systems, and basic hardware via phone/email/chat
• Log calls into the Call / Problem Tracking system
• Meet or exceed the standards set within the department for effective call resolution and production
• Provide excellent customer service
• Escalate and direct customer calls as needed
• Provide user feedback to management, quality assurance, and development
• Perform all activities in compliance with audit standards in reliability, security, and quality
• Prepare reporting as required
• Perform other tasks as required
• Maintain communication via multiple platforms
• Work independently with strong time management and organizational skills
• Instruct customers on how to install and operate hardware and software

• Experience with personal computers, operating systems, utility programs and commands. Customer Service experience is a plus.
• Basic knowledge of various PC hardware platforms and operating systems, with a fundamental understanding of business applications.
• High School diploma or equivalent. Completion of MIS, Networking or Accounting courses at the college level or 2-4 years equivalent work experience is helpful.
• Fluent in English and Spanish.

• Thriving Wellness Community:
  Access to top‑notch medical coverage including comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future. Includes 24/7 online physician consultations, virtual mental health resources, life coaching, engaging employee community groups, cash rewards for healthy habits and fitness reimbursements, and a library of on‑demand fitness videos.
• Career Advancement Opportunities:
  Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
• Focused Learning and Development:
  Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources such as People Manager and leadership training, webinars, and eLearning courses.
• Empowering Mentorship Program:
  Connect with colleagues through our company‑wide mentorship program to share goals, overcome challenges, and drive your career forward.
• Continuous Improvement Training:
  Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
• Building a Healthy Society:
  We focus on improving the social determinants of a healthy society — quality education and medical care, economic mobility, and a healthy environment to help build thriving communities (Wonderful CSR).
• Giving Back to the Community:
  Make a difference with Wonderful Giving, allowing you to allocate company‑provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within local communities.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, region, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories.

EEO is the law -  for more information.