Quality Manager

Purpose

The Quality Manager's primary goal is to reduce quality issues, audit processes and improve product lines. This role should work towards a year-over-year reduction in customer returns due to quality issues and is responsible for Quality System implementation to ISO-compliant level.

• Collects and analyzes production samples to evaluate quality.
• Analyzes quality control test results and provides feedback and interpretation to production management or staff.
• Monitors performance of quality control systems to ensure effectiveness and efficiency.
• Communicates quality control information to all relevant organizational departments, outside vendors, or contractors.
• Manages all employees of the department including the performance management and hiring of the employees within that department.
• Instructs staff in quality control and analytical procedures.
• Produces reports regarding nonconformance of products or processes, daily production quality, root cause analyses, and quality trends.
• Participates in the development of product specifications.
• Identifies critical points in the manufacturing process and specifies sampling procedures to be used at these points.
• Creates and implements inspection and testing criteria or procedures.
• Oversees workers including supervisors, inspectors, or laboratory workers engaged in quality activities.
• Reviews and updates standard operating procedures and business management systems.
• Reviews quality documentation necessary for regulatory submissions and inspections.
• Directs the tracking of defects, test results, or other regularly reported quality control data.
• Direct product testing activities throughout production cycles.
• Instructs vendors or contractors on quality guidelines, testing procedures, or ways to eliminate deficiencies.
• Monitors the development of new products to help identify possible problems before mass production.
• Confers with marketing and sales departments to define client requirements and expectations.

• Technical, associate's or bachelor's degree in industrial-related field preferred.
• 7 years of industrial-related experience.
• 3 years of managerial experience.
• Knowledge of quality concepts, statistical analysis, risk management, and investigation techniques.
• Knowledge of Microsoft Office, Statistical applications, ISO.

Ability to walk, stand, sit, in any combination up to 12 hours a day. The noise level in the work environment can be loud.

This is a full-time position. Some weekends, evening hours, off shifts, and call outs are sometimes necessary.