Field Service Engineer, Port Equipment

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work.

We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Kalmar USA is looking for an experienced Product Support Engineer, Port & Terminal Equipment to join our team. The ideal candidate should reside within commuting distance to Pier 400 in San Pedro, CA and have enhanced technical (mechanical, electrical, and hydraulics) & leadership skills.

This position is responsible for providing maintenance & repair service to Kalmar and third-party brand container handling equipment at the customer site. This person will also act as the Kalmar Ambassador at the customer site and will be responsible for assisting personnel in the field and completing necessary documentation (report of labor, work orders, and inspection reports).

• Base Salary: Starting @ $100 - $115k salary non-exempt (eligible for overtime pay)
• Eligible for Annual Bonus
• Annual salary review and performance-based merit increases

• Equipment Maintenance & Repair: Mechanical, Electrical, Hydraulic and Electronics diagnosis & repair of port & terminal container handling equipment (Kalmar and other brands); regular preventative maintenance, as scheduled; evaluate and assist with warranty claims; install software upgrades; program and test electronic equipment for spare parts/warranties
• Equipment Commissioning: assist with the commissioning of new equipment- ensure equipment is operating according to specifications;
• Customer Communication: Communicate with customers regarding the diagnosis and repair problems experienced in the field; conduct product training for the customer; maintain high level of customer satisfaction by delivering on promises in a timely and orderly fashion
• Documentation: complete detailed documentation (reports of labor, work orders, warranty documentation, inspections and maintenance logs); provide the customer with equipment service manuals and other materials according to contract specifications; must be capable of using Google Suite as well as, Microsoft Word, Excel, Access and Power Point
• Collaboration: relay design or functional problems identified in field operations to Engineering; provide Sales/Engineering team with customer feedback regarding their needs and any problems; assist with production projects as needed

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible working conditions, a generous benefits program with medical, dental and vision insurance effective day one and company paid short/long-term disability insurance & life insurance.
• Work-Life Balance: Our generous time-off policy includes paid vacation days, personal/sick days and paid holidays supporting a healthy balance between your professional and personal life.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.

• Qualifications: Bachelor's degree in Mechanical/Electrical Engineering or related field preferred;
  Technical…