Quality Specialist

Job Summary

The Quality Specialist is responsible for order entry, communicating and/or resolving customer issues with orders, creating necessary documentation for shop floor, and scanning and filing closed orders. Ensuring accuracy of order information and communicate any changes or issues regarding the POs to the customers. Furthermore, they may work with other departments, such as operations, quality, and shipping to resolve any issues and enhance customer satisfaction.

This role requires strong attention to detail, organizational skills, and communication skills both written and verbal.

• Perform "Contract Review" and generate Job Cards (i.e. shop routing documents OR travelers).
• Review "Job Cards" for accuracy and compliance with applicable specifications and customer purchase order.
• Help maintain all applicable specifications and documents required to perform material processing.
• Help maintain specification library.
• Help close out completed jobs.
• Verify Certification packages are complete and correct.
• Perform internal audits.
• Review and enter new work orders from existing customers into ERP system.
• Review incoming job documentation and report issues to various departments.
• Resolve issues with customers concerning pricing discrepancies, quantities, work scope, part marking, etc.
• Request price changes from customer.
• Create job folders and print out shop floor documentation.
• Cancel jobs when requested by customer.
• Scan closed files into the server and file hard copies.
• Act as the primary backup for back-end quality processes. (e.g. cert packets)
• Assist other departments during times of reduced workload.
• Verify customer purchase order complies with specification requirements.
• Respond to customer requests for corrected certifications or other documentation in a timely manner.
• Maintain positive relationship with customers by promoting efficiency and responding to customer requests.
• Other duties as assigned.

• High school diploma or equivalent
• Must be fluent in English
• Working knowledge of Microsoft Office (Excel)
• Excellent verbal and written communication skills
• Strong cross functional team and organization skills
• Detail oriented, able to multi-task in a fast-paced environment
• Ability to communicate effectively with customers (internal and external), employees, and managers
• Must be quality oriented with a focus on thoroughness and accuracy
• High level of integrity and discretion with an ability to responsibly handle sensitive and confidential information

• 1+ years of office experience in a manufacturing environment
• 1+ years of data entry experience is strongly preferred
• Basic knowledge of heat treat process preferred