Director of First Impressions (Client Services Coordinator

We believe the client experience begins the moment the phone rings. Our client, a law firm with offices in Paramus, New Jersey, is looking for a Director of First Impressions - the person who will be the heart of our office and the primary voice of our firm.

Whether you have a background as a receptionist, an event coordinator, or in high-end hospitality and retail
, we are looking for your ability to connect with people. We aren’t seeking a "legal expert" - we can teach you our systems and programs. We are looking for a professional who is naturally great with people, thrives in a fast-paced environment, and knows how to build a relationship over the phone.

• Be the Voice of the Firm: You will manage approximately 60 inbound and outbound calls daily. You aren't just "answering phones"; you are building trust and setting a warm, professional tone for every client.
• Relationship-Based Intake: Conduct initial assessments for potential clients. You’ll listen to their needs, take detailed notes, and ensure they feel supported as they begin their journey with us.
• Calendar Mastery: Seamlessly coordinate schedules for multiple attorneys. You’ll be the "air traffic controller" of the office, ensuring consultations and meetings are handled with precision.
• Operations Support: Maintain accurate records in our case management system and collaborate with our team to keep the office running smoothly.

• A Communication Pro: You have a warm, polished phone presence and the ability to multitask without losing your composure.
• Reliable & Mature: You take pride in being the "go-to" person. You understand the importance of professional discretion and attention to detail.
• Service-Oriented: You have experience in a front-facing role—whether that’s at a front desk, managing events, or in a busy service environment—and you enjoy making sure people are taken care of.
• Ready to Grow: You are looking for a professional Monday-Friday career where your people skills are recognized as a vital asset to the team.

• A Supportive Environment: We are a mission-driven firm that values collaboration over corporate "stuffiness."
• Training & Mentorship: We will provide you with all the training you need on our legal software and internal procedures.
• Meaningful Impact: You’ll be a crucial part of a team that helps families protect their legacies and navigate important life transitions.

Job Type: Full-time

Pay:
From $50,000.00 per year

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Work Location:

In person