Systems & Data Coordinator; Hybrid in Paramus or Riverdale NJ

Description

The Girl Scout mission is to build girls of courage, confidence, and character, who make the world a better place. Behind every Girl Scout and volunteer is a team of local staff ready to help them earn that next badge, embark on a camping adventure, or organize an impactful service project.

We are Girl Scouts of Northern New Jersey (GSNNJ), serving girls in grades K–12 in Bergen, Morris, Passaic, Sussex, and northern Warren counties. We bring the Girl Scout Leadership Experience to 19,000 girls and 10,200 adult members.

At GSNNJ, our systems and data quietly power everything — how a family registers for camp, how we reach members, and how we understand our impact.

We are looking for a detail-oriented, tech-curious Systems & Data Coordinator to keep our core platforms running smoothly and our data clean. This is an ideal entry point for someone who wants to grow into data and systems work while directly enabling programs, camp, and membership.

The Systems & Data Coordinator administers the systems that power the member experience — the council's event and program registration technology, the customer relationship management (CRM) system, and the community management platform — handling set-up, configuration, day-to-day administration, user support, and data entry and quality. Working closely with, and supporting, the Data and Systems Specialist and the Director of Business Integration, this role keeps registration seamless, data accurate, and platforms aligned to the needs of every department.

• Administer the council's event and program registration technology: set up programs, summer day camp, adult trainings, and community-based offerings accurately and on time so members have a clear, seamless registration experience.
• Administer the CRM (Salesforce): perform basic data administration tasks in conjunction with data quality practices under advisement of Girl Scouts of the USA.
• Administer the community management platform: manage system settings that control groups, events, content, notifications, and member access, and support day-to-day operations.
• Provide first-line system and user support to staff; troubleshoot issues and escalte complex needs to the Director of Business Integration.

• Perform accurate, timely data entry, and run and act on data quality reports to maintain the integrity of information across systems.
• Produce routine reports, including registrations, transfers, refunds, and cancellations, as well as periodic analysis of organizational goals.

• Ensure a quality registration and customer experience; process transfers, refunds, and cancellations, and assist with camp collections and reconciliations with the Finance Department as needed.
• Help train staff periodically on the registration systems.

• Work collaboratively with all GSNNJ departments — Membership, Community Engagement, Program, Product Program, Camp, and the GSNNJ Dream Lab — to keep systems aligned to their needs.
• Document system processes and configurations to support knowledge centralization and consistent practice.
• Other duties as assigned.

As is the case with all our roles at the GSNNJ council, we are a small and passionate team of lifelong learners who jump in to support our staff across departments. As opportunities present, we expect our staff at all levels to participate in organizational initiatives and support our mission of serving girls. All staff are required to promote and assist with council-wide programs, activities, and public relations.

We are proud to offer a comprehensive benefits package to support the health…