Bilingual Vendor Relations Coordinator - Janitorial Services

Description

About Leo: Leo is a portfolio of trusted service companies operating under one brand. Our family includes Academy Locksmith, Firstline Lock & Door, First Choice Facilities, Caliber, CLM, Impact, and others - all Powered by Leo.

By operating as one team, we invest in our people, systems, and shared ways of working, while continuing to support the local teams and relationships that define our businesses. The result is consistent, reliable service and more opportunity for our people to grow and make an impact.

• Support general vendor onboarding and manage onboarding efforts specific to janitorial service providers.
• Source, recruit, and develop relationships with qualified janitorial vendors to strengthen coverage in existing and emerging markets.
• Collaborate with Sales, Operations, and Project Management teams to validate janitorial vendor coverage, capabilities, and margin opportunities across client locations.
• Assist in sourcing support for low-margin areas, new client locations, and challenging coverage markets.
• Leverage prior janitorial industry knowledge to identify vendors capable of supporting specific client scopes and service requirements.
• Serve as a primary point of contact for janitorial vendors regarding onboarding, portal access, training, and general support needs.
• Support vendor education and provide guidance around service expectations, operational processes, and client requirements.
• Help monitor vendor compliance and support vendor relations processes to ensure vendors maintain active and compliant status.
• Communicate with internal teams to ensure smooth coordination, issue resolution, and successful vendor engagement.
• Support reactive sourcing requests and urgent janitorial coverage needs as they arise.
• Collect and review RFI forms and supporting documentation to validate vendor qualifications and alignment with company standards.
• All other duties as assigned.

• Fluent bilingual proficiency in English and Spanish required.
• Prior experience in janitorial services, facilities management, commercial cleaning, or a related industry strongly preferred.
• Strong understanding of janitorial scopes of work, service expectations, and vendor capabilities.
• Experience sourcing, onboarding, or managing service providers preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn internal systems and vendor management platforms.