Lamborghini Minneapolis Sr. Service Advisor; Luxury Dealership

About the Role

Lamborghini Minneapolis is looking for a Senior Service Advisor who sets the standard for client experience in the service drive. You'll own the relationship from check-in to delivery, acting as the bridge between our clients and our technical team — ensuring every interaction reflects the precision and care the Lamborghini name demands.

This is a performance-driven role for someone who combines genuine client care with strong service sales ability and the organizational discipline to manage a high-end, high-volume environment.

What You'll Do

• Own the full-service journey: check-in, repair order development, technician coordination, delivery, and follow-up
• Conduct detailed vehicle walk-arounds and document condition, mileage, VIN, and client concerns accurately
• Write clear, comprehensive repair orders and communicate timelines, costs, and recommendations with confidence
• Use Tru Video and digital inspection tools to walk clients through vehicle condition and recommended services
• Identify and sell additional maintenance, repair, and service opportunities
• Coordinate vehicle staging, transportation, and final delivery logistics
• Follow up proactively to drive client satisfaction and repeat business
• Partner with technicians, service administration, and dealership leadership to maintain an efficient workflow

Required Qualifications

• Prior automotive service advisor experience
• Strong understanding of repair and maintenance processes, timelines, and costs
• Proven ability to explain technical information clearly to non-technical clients
• Demonstrated service sales performance
• High attention to detail and organizational discipline under volume
• Proficiency with dealership management systems and technology
• Valid driver's license with a clean driving record
• Background check and MVR review required

Preferred Qualifications

• Luxury or exotic brand experience (Lamborghini, Ferrari, McLaren, Porsche, Bentley, Rolls-Royce, Aston Martin, or similar)
• Experience with high-net-worth clients or in a luxury retail environment
• Familiarity with Tekion, Reynolds & Reynolds, or comparable DMS platforms
• Experience with digital inspection, video, and electronic estimating tools

What We Provide

• Full access to dealership systems, digital inspection and estimating technology, service management tools, and manufacturer resources needed to support clients at the highest level.

What We Expect

• Consistent service sales and hours-sold performance
• CSI scores at or above applicable benchmarks
• Accurate repair orders, estimates, and client documentation
• Proactive communication that protects client expectations and minimizes delays
• A luxury-level experience, every visit, every client

• Maintain strong service sales and hours-sold performance.
• Maintain client satisfaction at or above applicable CSI expectations.
• Build repeat service business through proactive communication and follow-up.
• Maintain accurate repair orders, estimates, documentation, and client communications.
• Minimize missed expectations, communication gaps, and service delays.
• Maintain efficient service workflow from vehicle check-in through final delivery.
• Consistently deliver a luxury-level client experience.

Reports to:

Service Manager / Parts & Service Leadership