Customer Service Representative; In-Office | Clifton, NJ

Benefits

• 401(k)
• Employee discounts
• Free uniforms
• Paid time off

Join a fast-growing appliance brand and be part of a team that actually solves problems.

We’re looking for a Customer Service Representative to join our team at KUCHT Appliances. This role is ideal for someone organized, proactive, and comfortable handling real customer situations — not just answering calls, but driving solutions.

• Handle customer calls and emails with professionalism and empathy
• Manage service cases from start to finish (not just “log and forget”)
• Coordinate with technicians and internal teams to resolve issues
• Follow up with customers to ensure things actually get fixed
• Keep clear, organized notes in our system

This is a hands‑on role where you’ll own cases, not just respond to them
.

• Customer service experience (appliances/service industry is a plus)
• Strong communication skills (English required, Spanish is a big plus)
• Organized, detail-oriented, and able to manage multiple cases
• Comfortable dealing with frustrated customers and solving problems
• Tech-friendly (CRM, Google tools, spreadsheets)

• Competitive salary
• 401(k) with company match
• Paid time off + holidays
• Employee discounts on products
• Full training — no appliance experience needed
• Small team, real impact, and growth opportunities

• Full-time, in-office role (Clifton, NJ)