Gas Attendant

BDC Service Representative (Automotive) – Customer Service

Full‑time, 5‑day work week, Monday through Friday, 10:00 AM – 6:00 PM.

• Respond to inbound calls, internet leads, and service inquiries.
• Schedule service appointments and coordinate customer visits.
• Communicate with customers via phone, email, and text.
• Assist customers with vehicle service needs and follow‑ups.
• Coordinate loaner vehicles, shuttle services, and repair timelines.
• Collaborate with service advisors, technicians, and parts department.
• Perform cashiering duties including cash, credit card, checks, GM rewards, and charge accounts.
• Balance daily transactions and complete end‑of‑day closing procedures.
• Maintain accurate customer database and records.
• Support marketing efforts, promotions, and online inquiries.
• Deliver a high level of customer satisfaction and professionalism.

• Experience in customer service, BDC, call center, or automotive dealership (preferred).
• Strong communication and phone skills.
• Ability to multitask in a fast‑paced environment.
• Organized, detail‑oriented, and reliable.
• Basic computer and email proficiency.
• Professional appearance and positive attitude.
• Must be punctual and team oriented.

• $17 per hour plus commission.
• Medical & Dental Insurance.
• 401(k) Retirement Plan.
• Paid Time Off (PTO).
• Employee Discounts on vehicles, parts, and service.
• Supplemental Benefits (STD, LTD, Life Insurance).
• Employee Recognition Programs.
• Ongoing training & career growth opportunities.

Role

Summary:

Serve as a trusted advisor and strategic partner to a portfolio of facilities management clients, ensuring measurable, lasting value and strengthening the partnership with every interaction.

• Own the strategic communication lane with assigned clients.
• Design, build, and facilitate quarterly and monthly business reviews.
• Develop and maintain client health scores to identify and mitigate risk.
• Align with operations to ensure real‑time visibility into service delivery.
• Own detractor follow‑up and action plans to drive improvement.
• Act as the client’s internal advocate for systemic issues and process improvements.
• Lead end‑to‑end contract renewal process and identify upsell, cross‑sell, and new service opportunities.
• Build and execute client retention and save strategies.
• Own the client experience during onboarding and maintain a 30‑day onboarding sequence.
• Collaborate with operations and account executives on expansion opportunities and billing disputes.

• 5+ years in customer success, account management, or client services in B2B services (facilities management, commercial real estate, or property services preferred).
• Experience managing a portfolio of $5M+ in annual contract value.
• Track record of exceeding 95%+ retention rates.
• Experience running QBRs/MBRs and translating operational data into client‑facing strategic narratives.
• Proficiency with CRM platforms (Hub Spot preferred) and data‑driven account management.
• Strong commercial acumen with understanding of gross margin and revenue retention.

• Experience in facilities management or integrated facility services.
• Background in transitioning from transactional to strategic client management models.
• Experience with NPS/CSAT program design or execution.
• Familiarity with multi‑trade, multi‑geography service delivery.