Customer Excellence Specialist
Job in
Paramus, Bergen County, New Jersey, 07653, USA
Listed on 2026-08-02
Listing for:
Jobtailor
Full Time
position Listed on 2026-08-02
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management -
Sales
Customer Success Management, Client Relationship Management
Job Description & How to Apply Below
Responsibilities
- Establish and maintain customer contracts
- Serve as the primary contact for customer communication and documentation
- Manage weekly position reports and provide updates to the Sales team
- Compare forecasts to actual usage and support planning using monthly averages
- Recommend purchases based on market conditions and customer requirements
- Handle costing requests and distribute results to the appropriate teams
- Maintain internal and external databases including customer portals
- Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
- Address customer and Sales inquiries; support issue resolution across departments
- 3-5 years of experience in Customer/Sales Support
- Bachelor's degree
- Proficient in Excel
- Experience in Infor M3 a plus
- Experience in Salesforce a plus
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