Ambulatory​/Pharmacy Benefits Coordinator | Day Shift

We are dedicated to providing high‑quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for an Ambulatory Services Pharmacy Benefits Coordinator.

• Educates patients and staff on drug saver program processes
• Reviews medical records prior to patient appointment to assure all required documents are available for provider: progress notes, labs, etc.
• Guides patients referred to the program from their pharmacy and navigates throughout the process ensuring that proper follow‑up is maintained.
• Collaborates with pharmacy as necessary to assure patients are 340B eligible and required visits/documentation is recorded
• Appropriately responds to administrative requests/concerns in a prompt and appropriate manner.
• Collaborates with physicians about drug saver program discrepancies
• Coordinates any required patient follow‑up appointments with central scheduling
• Responds within a timely manner to requests made by the patient or prescription and confirms weekly patient schedule
• Follow‑up with providers and staff to assure all appointments are completed timely
• Assists providers with locating/requesting medical records
• Schedules patient appointments as necessary to improve patient experience
• Demonstrates the ability to effectively communicate with patients, physicians, leadership, and staff both written and verbally.
• Utilizes excellent telephone etiquette. Answers telephone according to clinic policy, routes callers, takes messages and provides routine information to callers; communicates effectively with personnel and other departments as necessary.
• Displays courtesy, tact and patience during interactions with all members of the hospital staff and extended community
• Works collaboratively with Ambulatory Leadership to ensure the Medical Center’s Mission, Values Statements are amplified each day in the outpatient care area.
• Assists leadership with administrative duties as assigned. Inclusive of scheduling meetings, preparing documents, and answering phone calls, faxes, and emails.
• Assist physicians in referral coordination requiring authorizations or applications for financial assistance.
• Maintain organization to ensure smooth flow and communication with interdepartmental leaders
• Prepare and distribute forms
• Maintain office supplies
• Must be able to work independently.
• Must maintain confidentiality (PHI and any other confidential information related to patient care.)
• Demonstrates a courteous, professional, and respectful attitude in dealing with patients, families and significant others.
• Provides excellent customer services to patients, providers and referring physicians/agencies.
• Creates program reports as requested by Ambulatory Leadership
• Customer Service: respect, flexibility, knowledge, confidence, professionalism, pleasant attitude, patience and helpfulness. All responses should be timely, professional, caring, and respectful in accordance with Customer Service Performance expectations
• Maintains established departmental policies and procedures, objectives, quality assurance program, safety, environmental, and infection control standards. Assesses gaps in policies and procedures, and create necessary policies and procedures to fulfill these gaps.
• Understands and adheres to the Medical Center’s Code of Conduct.
• Familiar with the Medical Center’s Mission, Vision, and Values Statements.

• Attends program and monthly staff meetings
• Answers telephone calls utilizing the proper standards of telephone etiquette
• Projects a smile both in‑person and over the phone
• Performs other duties as assigned to support the overall objectives of the department and organization

• 1 to 3 years Customer Service Experience; prior Registration Knowledge required
• Excellent communication and interpersonal skills
• Speaks, reads and writes English to the extent required by the position. Second language a plus.
• Comfortable using email and interacting with Internet applications.
• Pleasant speaking voice and demeanor.
• Profici…