Medical Receptionist

About the Role

The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all incoming patients  role involves registering patients, coordinating appointments, and ensuring timely patient intake.

• Greeting and welcoming patients
• Organizing and coordinating patient intake and appointments
• Accurately entering/updating patient information in the system
• Assisting patients with completion of paperwork when necessary
• Scanning, updating, and filing medical records
• Answering phone calls, questions, etc. in a prompt and polite manner
• Processing medical insurance information, verifying patient eligibility and addressing questions (liaison with Billing department as appropriate)
• Handling cash and co-payments accurately and responsibly
• Providing outstanding customer service to every patient
• Informing site manager or assistant site manager of waiting room wait times, patient inquiries, etc.

• High School Degree or GED
• Happy, welcoming, and can‑do attitude with patients and coworkers
• Experience working in any high‑volume/high‑intensity service industry (e.g., hospitality, restaurant, hospital, medical office or retail environment) preferred
• Excellent verbal, written, and interpersonal communication skills
• Detail‑oriented and a team player
• Computer proficiency and superior keyboarding skills (approximately 55 wpm)
• Flexible/adaptable nature to work in a continuously evolving environment
• Passion for helping others in a healthcare environment
• Ability to effectively interact with physicians, patients and other staff members
• Bilingual language skills required or preferred based on site location

Ability to sit and stand for periods of time. Heavy computer use required.

$18.25 per hour. Compensation is based on industry standards and may vary by experience and location.

Total Rewards includes medical, dental, life, disability, vision, FSA coverages, and a 401(k) savings plan.

We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.