Patient Accounts Rep In Patient Financial Services | Day Shift

Job Category
:
Accounting/Finance

Requisition Number
: PATIE
009439

Posted:
July 1, 2026 | Full-Time | On-site

New Jersey CPB
Paramus, NJ 07652, USA

Join Our Team at Bergen New Bridge Medical Center! We are dedicated to providing high-quality, compassionate care to our diverse community. As a leading healthcare provider, we offer a supportive and inclusive work environment. If you’re passionate about making a difference and thrive in a collaborative setting, Bergen New Bridge Medical Center is looking for a Patient Accounts Representative.

Job Duties

• Edit failed claims in the Claims Administrator system and correct data, revising claim to a passed status for submission to payor for Primary, Secondary, Tertiary, etc. Create multiple claims where required and adjust Paragon information if needed.
• Review delinquent error reports and Unbilled Aged Trial Balances to identify reasons claims are held. Resolve issues related to the Billing office and communicate with front‑end departments (Patient Access, Ancillary Departments, Medical Records).
• Monitor Paragon reports for claims requiring combination, sequential or interim billing.
• Monitor Late Charge reports daily for rebilling opportunities.
• Review Medicare Behavioral Health Inpatient benefits to determine interim billing period.
• Validate Charity Care eligibility and ensure billing data is accurate for recurring claims.
• Review daily Claims Administrator Reports for Imported, Failed, Not Imported claims and Edit Statistics.
• Prepare and follow up on special and client billing for various payors.
• Monitor clearinghouse and payor responses to identify returned claims and adjust for resubmission.
• Follow up on Aged Trial Balances for billed but unpaid claims; contact payors to discuss payment variances and submit adjustments.
• Prepare technical appeals and refer accounts for clinical appeal when required.
• Analyze high‑volume error areas to identify automation opportunities or corrective actions in Paragon or front‑end processes.
• Work tickler system in Receivables Administrator, handling system‑generated and assigned ticklers, and follow up on all accounts.
• Use Horizon Patient Folder to monitor hard‑copy correspondence and process medical record documentation requests.
• Maintain adherence to departmental policies, quality assurance, safety, infection control standards and the Patient’s Bill of Rights, Medical Center Code of Conduct, Mission, Vision and Values.
• Deliver professional, respectful customer service and perform related duties as required.

Other Duties:
Performs other duties as assigned to support the overall objectives of the department and organization.

Experience

Minimum of 1 year of experience in medical billing procedures with familiarity with third‑party insurer regulations.

Skills

• Typing: 25 WPM (tested)
• Intermediate level computer skills, including Excel and Word.
• Computerized billing knowledge.
• Good oral and written communication skills.
• Interpersonal skills; speaks, reads and writes English.
• Time‑management and organizational skills.

Education

High school graduation or equivalent (Diploma/GED).

Salary

$20.89 per hour, commensurate with experience within posted range.

Comprehensive benefits package including medical, dental and vision plans; work‑life balance with generous paid time off (vacation, personal time, sick leave, nine paid holidays); tuition reimbursement and continuing education programs.

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