Client Care Coordinator

We are seeking an energetic and experienced client care coordinator for a friendly, busy, and fast‑growing, multi‑clinician psychotherapy practice. This is the perfect position for a psychology or social work student.

• Check eligibility and benefits verification for treatments and procedures.
• Review patient bills for accuracy and completeness and obtain any missing information.
• Prepare, review, and transmit claims using billing software, including electronic and paper claim processing.
• Maintain and facilitate patient scheduling.
• Perform general office management tasks such as routing phone calls to clinicians, sorting mail, keeping up office supplies, and maintaining equipment.
• Perform other duties deemed necessary by the office manager.
• Provide customer service skills for interacting with patients regarding medical claims and payments, including communication with patients and family members of diverse ages and backgrounds.

• Must be available on weeknights and Saturdays.
• Knowledge of insurance guidelines, including HMO/PPO, Medicare, and other payer requirements and systems.
• Effective communication abilities for phone contacts with insurance payers to resolve issues.
• At least 2 years of administrative work experience.
• Proficiency with G‑Suite, electronic health record (EHR) systems, and Microsoft Office Suite.
• Eligible to work in the United States.
• At least 2 years of medical billing experience (plus).
• At least 2 years of patient care experience (plus).
• Bachelor's degree in any field preferred.
• Prior experience in a healthcare setting such as mental health, psychotherapy, or medical offices is a plus.
• Experience handling confidential patient information is a plus.

• Competitive hourly rate of 20–23 USD per hour
• 401(k) matching
• Flexible schedule
• Health savings account
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development