Office Support Floating Coordinator
Listed on 2026-08-17
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Healthcare
Healthcare Administration, Medical Receptionist, Medical Office
Join Our Team At Hospital For Special Surgery
How you move is why we're here. Now more than ever.
Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report.
As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.
Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.
Job DescriptionNJ Primary, NYC Secondary Coverage
In this role you will provide comprehensive administrative/operational support to several HSS physician practices and contribute to an environment of clinical excellence. Responsibilities will include, but are not limited to: answering phone calls and patient inquiries, scheduling patient appointments and procedures, obtaining insurance pre-certifications and authorizations for treatments and diagnostic procedures, patient check-in/out, including copay collection, scanning documents into the EMR and any additional tasks as assigned.
Staff in this role will fill long term and/or short term operational gaps in physician offices across all services, to ensure a seamless patient experience at all times. Commuting to our NYC offices and two other regional sites are required in this role. Your role is essential to promoting a professional atmosphere through courteous communication, cooperation and respect for patients, visitors and members of the healthcare team.
In addition, you will be responsible for upholding stellar customer service practices for patients and families, as well as acting as a liaison to the physician and hospital d
Education – Required
Degree/Diploma Obtained Program of Study
Associates
Education Requirements
5 plus years Physician office experience may be considered in lieu of education
Education
- Preferred
Degree/Diploma Obtained Program of Study
Educations Requirements
Some College preferred
Licensure – Required
Certification Requirements
Certifications/Licensure – Preferred
Experience – Required
Minimum Years of Experience Type of Experience
2 Healthcare/Medical-Medical Secretary
Additional Requirements
Experience – Preferred
Minimum Years of Experience Type of Experience
Additional Requirements
Skills
- Required
Excellent verbal and written communication skills.
Strong customer service orientation.
Superior written and oral communication skills
Exceptional customer service skills
Ability to follow through with tasks to completion
Strong organizational and problem-solving skills
Ability to multitask in a fast-paced environment
Ability to effectively and accurately follow directions or instructions
Ability to work collaboratively as part of a team; offers to help coworkers when needed
Detail-oriented
Ability to escalate issues appropriately
Consistently displays a positive attitude towards one's work and work environment
Strong computer skills
Knowledge of healthcare and health insurance
Skills – Preferred
Experience with Epic preferred;
Familiarity with medical terminology.
Physical Working Conditions
Continuously stand/walk or lift/handle/carry material or equipment of moderate weight (20 to 50 lbs ).
Environmental Working Conditions
Located in a comfortable indoor area. Examples: executive, management and secretarial positions.
Behavioral & Leadership
Competencies:
Team Members (Provided & Standardized by HR)
Performance Mindset :
Demonstrates critical thinking to identify challenges impacting work and recommends solutions. Takes measurable action to change, learn, and grow.
Communication :
Communicates in a clear and organized manner that achieves desired results. Speaks and writes…
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