ServiceNow SAM Application Consultant

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide.

You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results.

Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As an Application Consultant for Service Now, you will provide configuration and maintenance support for software product implementation, possessing expertise in both business and technical skills related to specific Service Now modules, as well as service management and ITIL processes. You will lead the team in building a Service Now strategy based on value vs. effort, preparing cost-benefit models, and contributing to solution design through effort estimation and costing.

Your primary responsibilities will include:

* Implement Service Now Solutions:
Design and configure Service Now modules to meet client requirements, ensuring alignment with ITIL processes and service management best practices. This includes tailoring solutions to budget guidelines and negotiating with clients to ensure successful implementation.

* Develop Cost-Benefit Models:
Prepare detailed cost-benefit models to inform solution design and effort estimation, considering factors such as value vs. effort and project timelines.

* Lead Team Strategy:
Lead the team in developing a Service Now strategy, guiding the development of solutions and ensuring adherence to project timelines and budget guidelines.

* Maintain Technical Expertise:
Stay up-to-date with various web technologies, such as XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL, to ensure expertise in both business and technical skills.

* Deliver Solution Designs:
Contribute to solution design through effort estimation and costing, ensuring that solutions meet client requirements and align with ITIL processes and service management best practices.

This role can be performed from anywhere in the US.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

* Service Now Module Configuration:
Exposure to designing and configuring Service Now modules to meet client requirements, ensuring alignment with ITIL processes and service management best practices.

* Cost-Benefit Analysis:
Experience working with cost-benefit models to inform solution design and effort estimation, considering factors such as value vs. effort and project timelines.

* Technical Component Knowledge:
Exposure to various web technologies, such as XML, HTML, and Web Services, as well as technical components like LDAP, VPN, and SSL.

* ITIL Process Alignment:
Experience working with ITIL processes and service management best practices to ensure solutions meet client requirements and align with industry standards.

* Solution Design Development:
Exposure to contributing to solution design through effort estimation and costing, ensuring that solutions meet client requirements and align with ITIL processes and service management best practices.

Preferred technical and professional experience

* Advanced Web Technologies:
Exposure to various web technologies, such as JSON, CSS, and JavaScript, can be beneficial in enhancing solution designs and configurations.

* Additional Service Now Modules:
Experience working with other Service Now modules, beyond those specified, can be advantageous in providing comprehensive solutions to clients.

* Industry-Specific Knowledge:
Familiarity with specific industries, such as healthcare or finance, can be valuable in tailoring solutions to meet unique client needs.

ABOUT BUSINESS UNIT

IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

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