Infrastructure & Technology System Service Representative Professional PARAM

At IBM Infrastructure & Technology, we design and operate the systems that keep the world running. From high-resiliency mainframes and hybrid cloud platforms to networking, automation, and site reliability. Our teams ensure the performance, security, and scalability that clients and industries depend on every day. Working in Infrastructure & Technology means tackling complex challenges with curiosity and collaboration. You’ll work with diverse technologies and colleagues worldwide to deliver resilient, future-ready solutions that power innovation.

With continuous learning, career growth, and a supportive culture, IBM provides the opportunities to build expertise and shape the infrastructure that drives progress.

• Perform On-Site Installation and Maintenance:
  Install, maintain, and repair high-volume commercial products such as Lenovo PC and Apple, ensuring timely and effective delivery of services.
• Deliver Technical Support:
  Provide technical support and problem determination for clients, resolving incidents and advising on potential resolutions and their implementation.
• Collaborate with Support Centers:
  Work with professionals in different support centers and business units to achieve high-quality problem resolutions and ensure client satisfaction.
• Manage Client Relationships:
  Act as the IBM technical interface to clients, managing critical situations and ensuring a high level of client satisfaction with service delivery and technical support.
• Maintain Technical Expertise:
  Update Digital Technical Certifications and Soft Skills trainings to demonstrate proficiency in HW and SW solutions and provide outstanding IBM service to clients.

High School Diploma/GED

• Exposure to Hardware and Software Solutions:
  Familiarity with installation, customization, operation, recovery, tuning, and information technology engineering for high-volume commercial products such as Lenovo server and Apple.
• Understanding of Operating Systems and Associated Software:
  Basic understanding of the functions and capabilities of machines, including operating systems and associated software.
• Familiarity with On-Site Infrastructure Services:
  Exposure to onsite Infrastructure Services and maintenance
• Basic Knowledge of Technical Support Strategy:
  Understanding of technical support strategy and ability to advocate for IBM's technical support approach.

• Familiarity with IT Engineering:
  Exposure to information technology engineering concepts, including installation, customization, operation, recovery, and tuning of high-volume commercial products.
• Understanding of Technical Tools:
  Exposure to IBM tools, such as Cognitive Support Platform (Salesforce) and Watson Einstein Analytics, to drive automation and improve effectiveness of client operations.

• Cisco
• Networking experience
• UCS
• Supermicro

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours.

Benefits may be pro-rated for those who start working during the calendar year.

IBM is proud to be an equal‑opportunity employer. All qualified…