Device Administrator

Device Experience Engineer

This role combines advanced desktop support and device engineering to deliver a seamless experience for a large global end‑user community. You will split your time between hands‑on support for Windows devices and designing, configuring, and optimizing modern endpoint management solutions using Intune, Autopilot, and related Azure tools. The position is ideal for someone who enjoys both solving day‑to‑day technical issues and building scalable, automated solutions for thousands of endpoints.

• Provide Desktop/L2‑L3 support for Windows devices, delivering timely and effective assistance to end users.
• Support approximately 2,000 end users globally.
• Perform imaging and device setup using Intune, Autopilot, and some SCCM.
• Own and enhance the overall device experience.
• Design, build, and optimize Windows Autopilot deployments.
• Manage persona‑based provisioning and automate access by role.
• Implement and support new endpoint tools such as Nexthink.
• Configure and manage Intune at scale.
• Administer Azure‑based tools such as Entra, Intune, and Windows Autopilot.
• Develop and maintain endpoint automation.
• Oversee operating system lifecycle management.
• Manage Windows updates and enforce security standards.
• Collaborate with a global team of field technicians.
• Communicate clearly and professionally with end users and stakeholders.

• Strong experience providing Desktop/L2‑L3 support for Windows devices in an enterprise environment.
• Deep understanding of Microsoft Intune.
• Hands‑on experience with Windows Autopilot.
• Practical experience with imaging and device setup using Intune, Autopilot, and some SCCM.
• Good experience with Azure and familiarity with Azure networks and tools.
• Proven ability to manage endpoint automation and policy/compliance management.
• Knowledge of operating system lifecycle management and compliance.
• Experience managing Windows updates and implementing security standards.
• Strong interpersonal skills.
• Professional and polished presence suitable for a high‑touch environment.
• Ability to work effectively as part of a global team.

• Experience supporting environments with 2,000 or more end users.
• Experience working with large‑scale endpoint environments.
• Familiarity with Nexthink or similar endpoint analytics and experience tools.
• Experience collaborating with global teams and supporting users across multiple regions and time zones.
• Comfort working in hybrid environments.
• Exposure to persona‑based provisioning and role‑based access automation.

Contract to Hire position based in Paramus, NJ. The role follows a hybrid work model with on‑site presence required 3–4 days per week.

The pay range for this position is $35.00 – $40.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.