Senior Desktop Support

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Greetings from Smart IT Frame.

Smart IT Frame specializes in enabling you with your most critical line of resources. Whether it is for permanent staffing, contract staffing, contract-to-hire or executive search, we understand the importance of delivering the most suitable talent; on time and within budget. With our Core focus in emerging technologies, we have provided global technology workforce solutions in North America, Canada & India.

We take pride in delivering specialized talent, superior performance, and seamless execution to meet the challenging business needs of customers worldwide.

Role:
Desktop Support

Location:
Paramus, NJ – Onsite

Type:
Contract

Job summary:

• We are seeking a Technical Lead with 5 to 8 years of experience to join our dynamic team. The ideal candidate will have expertise in Apple OS X, Windows, Desktop Support - Remote, Incident Management, MS Office, Service Now, and Networking. This hybrid role requires a proactive individual who can manage multiple projects efficiently and ensure seamless operations.

Required Skills:

Responsibilities:

• Oversee the planning and execution of various projects to ensure timely delivery and alignment with company goals.
• Provide technical support for Apple OS X and Windows environments, ensuring smooth operation and minimal downtime.
• Manage remote desktop support to address and resolve user issues promptly.
• Implement and oversee incident management processes to ensure quick resolution and minimal impact on operations.
• Utilize MS Office tools to create reports, presentations, and documentation for project tracking and stakeholder communication.
• Leverage Service Now for efficient ticket management and workflow automation.
• Collaborate with the networking team to ensure robust and secure network infrastructure.
• Conduct regular project status meetings with stakeholders to provide updates and gather feedback. Develop and maintain project documentation, including project plans, risk assessments, and issue logs.
• Ensure compliance with company policies and industry standards in all project activities.
• Provide training and support to team members on technical tools and processes.
• Monitor project budgets and resource allocation to ensure optimal use of company resources.
• Drive continuous improvement initiatives to enhance project delivery and operational efficiency.

Qualifications:

• Must have strong experience in Apple OS X and Windows environments.
• Must possess excellent skills in remote desktop support and incident management.
• Must be proficient in MS Office tools for documentation and reporting.
• Must have hands-on experience with Service Now for ticket management.
• Must have a solid understanding of networking principles and practices. Nice to have experience in project management methodologies and tools.

• Mid-Senior level

• Contract

• Information Technology
• Industries
• IT Services and IT Consulting