Senior Manager, IT Commercial Platforms

Overview

The Senior Manager, IT Commercial Platforms is responsible for the strategic direction, technical leadership, delivery, enhancement, support, and lifecycle management of business-critical technology platforms that enable Commercial operations at SK Life Science, Inc. This role serves as the primary IT partner for Commercial stakeholders and is accountable for ensuring that commercial platforms are reliable, scalable, supportable, and aligned with business priorities.

The role leads a portfolio of commercial systems and capabilities that support customer engagement, field enablement, customer and affiliation data, targeting, reporting, analytics, territory alignment, and related workflow automation. Primary responsibility includes current and future-state CRM platforms, commercial data and reporting solutions, and associated integrations with internal systems, external data providers, and third-party commercial technology vendors.

This position will serve as the solution owner for assigned commercial platforms, with accountability for architecture input, solution design oversight, configuration direction, implementation coordination, vendor management, and ongoing operational service performance. The Senior Manager will work closely with business stakeholders, internal IT teams, managed service providers, and implementation partners to deliver new capabilities, support ongoing managed services, and ensure agreed service level expectations are consistently achieved.

This role will also play a key part in supporting the evolution of the commercial application landscape, including the transition from the current CRM environment toward Veeva Vault CRM.

This role combines business relationship management, technical solution ownership, application portfolio leadership, delivery management, and operational governance across the commercial platforms portfolio.

Commercial platform strategy and ownership

The Senior Manager is responsible for the end-to-end ownership of assigned commercial technology platforms and their business outcomes.

• Lead strategy, roadmap, and lifecycle management for IT commercial platforms that support customer engagement, field execution, targeting, alignment, reporting, analytics, and commercial operations.
• Serve as the primary IT owner and trusted business partner for commercial applications, ensuring technology solutions are aligned with business priorities, operational goals, and user needs.
• Provide leadership for platform support, maintenance, enhancements, upgrades, and issue resolution across the commercial systems portfolio.
• Drive adoption of scalable and supportable solutions that improve commercial business processes, field effectiveness, and user experience.
• Support the ongoing evolution of CRM capabilities, including planning and readiness for future-state Veeva Vault CRM.

Solution ownership, architecture, and technical leadership

This role requires strong technical capability and accountability for the quality and supportability of delivered solutions.

• Serve as the solution ownerfor assigned commercial platforms, with accountability for architecture input, solution design oversight, configuration direction, implementation coordination, and operational performance.
• Provide technical leadership for Veeva and related commercial platform solutions, including the ability to assess business requirements, architect fit-for-purpose solutions, guide design decisions, and oversee platform configuration.
• Architect, design, and configure Veeva applications and related commercial technology solutions in partnership with internal teams and external service providers.
• Review and approve solution designs, configuration approaches, and implementation plans delivered by vendors or managed service partners.
• Ensure delivered solutions are scalable, maintainable, supportable, and aligned with enterprise architecture, integration requirements, data dependencies, and business objectives.
• Evaluate change impacts across upstream and downstream systems and ensure appropriate design, testing, and operational readiness.

Application portfolio and integration management

The role requires oversight of a highly connected ecosystem of applications, data flows, and vendor-supported services.

• Manage a portfolio of commercial applications, including CRM, commercial data environments, reporting platforms, workflow tools, and field-connected systems.
• Oversee application integrations and upstream/downstream dependencies across internal platforms and third-party vendor systems.
• Coordinate with architecture, infrastructure, security, and data teamsto ensure commercial platforms are stable, secure, and fit for purpose.
• Partner with business and technical teams to assess the impact of enhancements, incidents, data issues, and process changes across interconnected systems.
• Maintain awareness of dependencies across customer master data, affiliation structures, targeting logic, territory alignment, reporting outputs, and field…