VP, Business Systems & Application Support (CIO
Listed on 2026-08-22
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IT/Tech
Cybersecurity, IT Business Analyst
Company Description
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery.
Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
Position
Purpose:
The Vice President serves as a visionary leader, providing strategic leadership across business functions, running the current application with zero business disruption, defining and delivering digital transformation roadmaps and driving innovation to build future state capabilities. As a key member of the leadership team, the CIO is responsible for the strategic direction, implementation, and management of all information and operational technology initiatives.
The successful candidate will collaborate with business leaders to adopt the digital transformation to enhance operational efficiency, ensure data security, and deliver measurable business value at scale and speed. This role requires a balance of high-level strategic planning and hands‑on oversight of complex infrastructure in a highly regulated utility environment.
Summary
The Business Division CIO for Regulated Utilities at Veolia North America is a hybrid leadership role: part utility-domain IT leader, part digital transformation owner, and part business partner to the regulated leadership team. The role sits within Veolia’s broader DB&T (Digital, Business & Technology) function but is dedicated to the Regulated business line, aligning technology strategy, investments, and operations to that division’s P&L, customers, and regulatory obligations.
The CIO’s primary mandate is to ensure that the Regulated Utility division’s technology portfolio directly supports:
- Safe, compliant, and reliable water operations (treatment, distribution, wastewater).
- Customer experience and billing for customers.
- Financial and HR applications.
- Cost efficiency and margin improvement through automation and standardization.
- Risk management, cybersecurity, and regulatory reporting for water utilities.
Primary Duties/Responsibilities:
1. IT strategy and business alignment
- Own the division-specific IT/digital strategy and roadmap, aligned with Veolia North America’s global DB&T strategy and the Regulated business plan.
- Translate business priorities (e.g., regulatory mandates, capex delivery) into technology initiatives and investment cases.
- Define the target operating model for IT within the division (roles, governance, decision rights, ways of working with central IT and shared services).
2. Application portfolio and enterprise systems
- Oversee enterprise applications critical to regulated operations, customer and finance, typically including ERP, field service/maintenance systems, billing/CRM, and asset management.
- Drive standardization and de‑customization of systems across utilities to reduce cost and complexity while meeting local regulatory requirements.
- Ensure application performance, availability, and lifecycle management (upgrades, patches, sunset decisions) for systems used by plant operators, field crews, customer service, and finance.
3. Digital and customer experience for customers
- Lead digital CX strategy for regulated customers, including self‑service portals, mobile apps, outage/quality notifications, and digital engagement tools.
- Map customer journeys (residential, commercial, and other stakeholders) and prioritize digital enhancements that improve satisfaction, reduce call volume, and support performance metrics.
4. Convergence with operational technology
- Work closely with Operations, Engineering, and Safety to integrate IT and OT (SCADA, PLCs, telemetry, sensors) in a secure, governed manner.
- Prioritize use cases such as…
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