IT Helpdesk Lead - Hybrid, Mentorship & Growth
Job in
Paramus, Bergen County, New Jersey, 07653, USA
Listed on 2026-08-23
Listing for:
Worldwide Logistics Group
Full Time
position Listed on 2026-08-23
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Worldwide Logistics, Inc. seeks an IT Helpdesk Team Lead to guide a team of technicians, resolve Tier 2-3 escalations, and drive improvements in hybrid/multi-location offices. The role covers hardware/software, connectivity, migrations, and process enhancements.
Candidate brings 3+ years in IT support, strong troubleshooting, and leadership skills. Knowledge of RMM tools, MS 365/Azure AD, ITIL, and customer service is essential for success in a dynamic logistics IT department.
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