IT Helpdesk Team Lead: Lead, Troubleshoot & Innovate
Job in
Paramus, Bergen County, New Jersey, 07653, USA
Listed on 2026-08-30
Listing for:
Worldwide Logistics Limited
Full Time
position Listed on 2026-08-30
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Worldwide Logistics, Inc. is seeking an IT Helpdesk Team Lead to guide a team of technicians and ensure efficient issue resolution across hardware, software, and network services.
You will manage Tier 2-3 escalations, mentor staff, and collaborate with IT peers in a hybrid, multi-location office environment. Responsibilities include provisioning equipment, administering Microsoft 365 and Azure AD, using RMM tools, maintaining documentation, and driving process improvements to raise service
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